Windows 10: Forgot password, can’t reset it.

Hello Microsoft Community! I just got my desktop back and I can’t seem to remember my password. It’s been in storage for a year or two and no matter what passwords / PIN I try; nothing seems to work. I’ve tried resetting it as well but I don’t have access to the phone number I had on file. I’ve also submitted dozens of Recovery Request Forms but to no avail. I’ve also tried resetting my pass manually in the cmd prompt using ‘control userpasswords2’, but this also was unsuccessful. I believe this fix specifically didn’t work because my profile/password is connected to my outlook account, which

:)

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

forgot password

Hi Tom,

Thank you for contacting Microsoft community.

• Are you using Microsoft account or local account for logging in the computer?

I suggest you to follow steps from the below article “What to do if you forget your Windows password” and check if it helps.

Change or reset your Windows password

You may also refer to the below article.

You can't sign in to your Microsoft account

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Hope this information was helpful.