Windows 10: forgotten login password

I am trying to fix my granddaughters windows10 laptop. She has forgotten the password and cannot remember any of the previous passwords which the Microsoft password reset process asks for.


Also tried the troubleshooting options including trying to get to the command prompt but it lists her user which then asks for password and wont go forward


I am a retired computer consultant so I think I have tried everything - any clues anybody

:)

 

Forgotten Password!!

Thanks, Brink!

Was successful in changing the password on the person's local account. But leaving the 2 accounts showing on the login screen will be very confusing for the 82 yr old person owning the laptop..

As suggested, I signed in to the built-in Administrator account, and now both accounts are local account and Administrator?? Did I do something wrong?

Is this way to stop the built-in Administrator account from showing on the login screen:

1. Hold the Windows Key while pressing “R” to bring up the Windows Run dialog box.
2. Type: net user administrator /active:no
3. Press “Enter“.

 

Forgotten login password

My son has loaned his laptop to me. But he has forgotten his login password! Therefore I cannot change user on login screen.

 

forgotten user password

Do you use a Microsoft Account to login to your computer? If so, you can reset it online. If not, your options locally are limited to doing things like a factory reset (so your computer is "good as new" and you can pick a new password that you want to
use).

Here's a listing of all your options to reset a forgotten Windows Password.