Windows 10: Forza Horizon 4 Crash at Main Menu

Discus and support Forza Horizon 4 Crash at Main Menu in Microsoft Windows 10 Store to solve the problem; So I am having a problem where I start up FH4 and get to the main menu. After it loads up and I press enter to continue it freezes for a second then... Discussion in 'Microsoft Windows 10 Store' started by Judgement100111, Jun 25, 2019.

  1. JUDGEMENT100111
    Judgement100111 Win User

    Forza Horizon 4 Crash at Main Menu


    So I am having a problem where I start up FH4 and get to the main menu. After it loads up and I press enter to continue it freezes for a second then crashes. I have tried resetting the app. I have reinstalled the game 4 times. I have checked for any and all programs that may conflict with the game. I have updated all my drivers. I emptied all my memory on standby. I have also checked windows for updates as well as the game itself. The last thing I have tried was reinstalling windows from scratch. I am using the MSI GP62MVR GRF Leopard Pro gaming laptop. I have disabled/removed all the applications that came with the laptop. I have added the error that was recorded during the crash below. Thanks in advance.


    Event Viewer Report


    Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d07f39f
    Faulting module name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d07f39f
    Exception code: 0xc0000005
    Fault offset: 0x0000000002640a11
    Faulting process id: 0x2a5c
    Faulting application start time: 0x01d52a63d64de471
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.317.19.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
    Faulting module path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.317.19.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
    Report Id: 3b2202d8-a80a-482a-a476-b31732ea4ef0
    Faulting package full name: Microsoft.SunriseBaseGame_1.317.19.2_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: SunriseReleaseFinal


    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------


    <?xml version="1.0"?>

    -<CrashReport>

    <PLAYER_CAR Value="0"/>

    <PLAYER_CAR_STATE Value=""/>

    <RACE_COUNT Value="0"/>

    <RICH_PRESENCE Value=""/>

    <LOCATION Value=""/>

    <ONLINE Value=""/>

    <PARTY_SIZE Value="0"/>

    <SEASON_INSTANCE Value="0"/>

    <TRACK_ID Value="0"/>

    <THP_WinVer Value="10.0.17763.107"/>

    <THP_CPU0Name Value="Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz"/>

    <THP_GPU0Name Value="NVIDIA GeForce GTX 1060"/>

    <THP_GPU0Description Value="NVIDIA GeForce GTX 1060"/>

    <THP_GPU0Driver Value="25.21.14.1972"/>

    <THP_THPBucket Value="Medium|60|1080"/>

    <UserConfig_FramerateLimitId Value="60"/>

    <UserConfig_VSyncEnabled Value="1"/>

    <UserConfig_FullyApplied Value="1"/>

    <UserConfig_AnisotropyQualityId Value="Medium"/>

    <UserConfig_ShadowQualityId Value="High"/>

    <UserConfig_EnvironmentTextureQualityId Value="Medium"/>

    <UserConfig_EnvironmentLODQualityId Value=""/>

    <UserConfig_MSAAId Value="MSAA2x"/>

    <UserConfig_FXAAId Value="Off"/>

    <UserConfig_SSAOId Value="Off"/>

    <UserConfig_CubemapResolutionId Value="Medium"/>

    <UserConfig_MirrorQualityId Value="High"/>

    <UserConfig_CarLODQualityId Value="Medium"/>

    <UserConfig_MotionBlurAmountId Value="Short"/>

    <UserConfig_MotionBlurQualityId Value="Normal"/>

    <UserConfig_WindshieldReflectionQualityId Value="Medium"/>

    <UserConfig_DeformableSnowQualityId Value="Medium"/>

    <UserConfig_SSRQualityId Value="Medium"/>

    <UserConfig_LensEffectsId Value="Medium"/>

    <UserConfig_ProceduralQualityId Value="Medium"/>

    <UserConfig_ShaderQualityId Value="Medium"/>

    <UserConfig_ShowFPSId Value="Off"/>

    <UserConfig_HDR Value="Off"/>

    <UserConfig_ResolutionWidth Value="1920"/>

    <UserConfig_ResolutionHeight Value="1080"/>

    <UserConfig_VisualPreset Value="medium"/>

    <UserConfig_UsingTHPPreset Value="1"/>

    <BUILD Value="317019"/>

    <PLATFORM Value="PC_UWP"/>

    <FLAVOR Value="ReleaseFinal12"/>

    <SANDBOX Value="Retail"/>

    <CAM_POS Value="0.000000,0.000000,0.000000"/>

    <SESSION_ID Value="ce31883b-f173-4e7b-820a-b6ae9b36fb71"/>

    <TAGS Value=""/>

    <MEM_AVAILABLE Value="17049722880"/>

    <USERCONFIG_ID Value="f8f56754-a1c7-4d2d-89e5-f81a34e7cbc0"/>

    <AUDIO_ENGINE_INIT_RESULT Value="0"/>

    <AUDIO_ERROR_LOG Value=""/>

    <AUDIO_ERROR_COUNT Value="0"/>

    <AUDIO_DEVICE_NAME Value="\\?\SWD#MMDEVAPI#{0.0.0.00000000}.{75612e90-5b1e-4998-a58d-7603592ad5c3}#{e6327cad-dcec-4949-ae8a-991e976a79d2}"/>

    <UPTIME Value="79.047005"/>

    <UPTIME_RESUMED Value="79.047005"/>

    <TOTAL_UPTIME Value="79.047005"/>

    <UPTIME_DRIVING Value="0.000000"/>

    <RESUME_COUNT Value="0"/>

    <TOTAL_LAUNCHES Value="1"/>

    <MEM_UNKNOWN_CURRENT Value="0"/>

    <MEM_UNKNOWN_PEAK Value="0"/>

    <MEM_UNKNOWN_SUBCATEGORIES_CURRENT Value="0,0,0,0,0"/>

    <MEM_UNKNOWN_SUBCATEGORIES_PEAK Value="0,0,0,0,0"/>

    <MEM_GRAPHICS_CURRENT Value="0"/>

    <MEM_GRAPHICS_PEAK Value="0"/>

    <MEM_GRAPHICS_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_GRAPHICS_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_GRAPHICSCACHE_CURRENT Value="0"/>

    <MEM_GRAPHICSCACHE_PEAK Value="0"/>

    <MEM_GRAPHICSCACHE_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_GRAPHICSCACHE_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_PVS_CURRENT Value="0"/>

    <MEM_PVS_PEAK Value="0"/>

    <MEM_PVS_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_PVS_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_FILECHUNK_CURRENT Value="0"/>

    <MEM_FILECHUNK_PEAK Value="0"/>

    <MEM_FILECHUNK_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_FILECHUNK_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_TRACK_CURRENT Value="0"/>

    <MEM_TRACK_PEAK Value="0"/>

    <MEM_TRACK_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_TRACK_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_CAR_CURRENT Value="0"/>

    <MEM_CAR_PEAK Value="0"/>

    <MEM_CAR_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_CAR_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_CROWDS_CURRENT Value="0"/>

    <MEM_CROWDS_PEAK Value="0"/>

    <MEM_CROWDS_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_CROWDS_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_AUDIO_CURRENT Value="0"/>

    <MEM_AUDIO_PEAK Value="0"/>

    <MEM_AUDIO_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_AUDIO_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_LIVERY_CURRENT Value="0"/>

    <MEM_LIVERY_PEAK Value="0"/>

    <MEM_LIVERY_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0"/>

    <MEM_LIVERY_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0"/>

    <MEM_FXPARTICLES_CURRENT Value="0"/>

    <MEM_FXPARTICLES_PEAK Value="0"/>

    <MEM_FXPARTICLES_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0"/>

    <MEM_FXPARTICLES_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0"/>

    <MEM_UI_CURRENT Value="0"/>

    <MEM_UI_PEAK Value="0"/>

    <MEM_UI_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0"/>

    <MEM_UI_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0"/>

    <MEM_DATABASE_CURRENT Value="0"/>

    <MEM_DATABASE_PEAK Value="0"/>

    <MEM_DATABASE_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_DATABASE_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_GAME_CURRENT Value="0"/>

    <MEM_GAME_PEAK Value="0"/>

    <MEM_GAME_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_GAME_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <MEM_PATHPLANNER_CURRENT Value="0"/>

    <MEM_PATHPLANNER_PEAK Value="0"/>

    <MEM_PATHPLANNER_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_PATHPLANNER_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_NETWORK_CURRENT Value="0"/>

    <MEM_NETWORK_PEAK Value="0"/>

    <MEM_NETWORK_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_NETWORK_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_ANIMATION_CURRENT Value="0"/>

    <MEM_ANIMATION_PEAK Value="0"/>

    <MEM_ANIMATION_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0,0,0,0"/>

    <MEM_ANIMATION_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0,0,0,0"/>

    <MEM_MEMORYMANAGER_CURRENT Value="0"/>

    <MEM_MEMORYMANAGER_PEAK Value="0"/>

    <MEM_MEMORYMANAGER_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_MEMORYMANAGER_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_GENERALSCENE_CURRENT Value="0"/>

    <MEM_GENERALSCENE_PEAK Value="0"/>

    <MEM_GENERALSCENE_SUBCATEGORIES_CURRENT Value="0,0,0,0,0,0"/>

    <MEM_GENERALSCENE_SUBCATEGORIES_PEAK Value="0,0,0,0,0,0"/>

    <MEM_ASYNC_CURRENT Value="0"/>

    <MEM_ASYNC_PEAK Value="0"/>

    <MEM_ASYNC_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_ASYNC_SUBCATEGORIES_PEAK Value="0,0"/>

    <MEM_SMALLPOOLPAGE_CURRENT Value="0"/>

    <MEM_SMALLPOOLPAGE_PEAK Value="0"/>

    <MEM_SMALLPOOLPAGE_SUBCATEGORIES_CURRENT Value="0,0"/>

    <MEM_SMALLPOOLPAGE_SUBCATEGORIES_PEAK Value="0,0"/>

    <REASON Value="Unhandled Exception"/>

    <REASON_INFO Value="0x0000000000000000"/>

    <STACK_TRACE Value="0x2640a11,0x2626299,0x38e4135,0x38e3bb0,0x38e5b62,0x38e58f5,0x23c4f42,0x249cc70,0x249d16a,0x23c0795,0x245168c,0x23c557f,0x1ccd1e7,0x1cbefe9,0x3093ef2,0x3094f58,"/>

    <VRAM_BUDGET Value="2662282035"/>

    <VRAM_USED Value="772681728"/>

    <VIDEO_SHARED_BUDGET Value="7672375296"/>

    <VIDEO_SHARED_USED Value="682729472"/>

    <DATE_TIME Value="2019/06/24-04:08.48"/>

    <MEM_USED Value="2647269376"/>

    <MEM_LIMIT Value="20136730624"/>

    <OSVERSION Value="10.0.17763.107"/>

    <D3D_HR_ERROR Value="0x00000000"/>

    <LIVERY_TEXTURE_COUNTS Value="589,0,0,0,589,0,0,0,0"/>

    <CAR_TEXTURE_COUNTS Value="19,0,0,0,0,0,0,0,19,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <TRACK_TEXTURE_COUNTS Value="0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,19,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0"/>

    <GPU_DIAG Value="0x000000c0"/>

    <ROUTESPEC_ROUTE Value="0"/>

    <ROUTESPEC_UNIVERSE Value="0"/>

    <UI_SCENE Value="Splash"/>

    <SKY_1 Value=""/>

    <SKY_2 Value=""/>

    <LAST_STATE_MACHINE_INSTANCE Value=""/>

    <LAST_STATE_MACHINE_STACK Value=""/>

    <TOD Value=""/>

    <WIND_INTENSITY Value="0.000000"/>

    <ATMOSPHERE_INTENSITY Value="0.000000"/>

    <ENVIRONMENTAL_INTENSITY Value="0.000000"/>

    <PRECIPITATION_INTENSITY Value="0.000000"/>

    <LIGHTNING_INTENSITY Value="0.000000"/>

    <SEASON Value="Any"/>

    </CrashReport>

    :)
     
    Judgement100111, Jun 25, 2019
    #1
  2. ANDRE FOR DIRECTLY
    Andre for Directly Win User
    Andre for Directly, Jun 25, 2019
    #2
  3. NAVEEN_M
    Naveen_M Win User
    Forza Horizon 4 will not unistall

    Hi Titus,

    Thank you for writing to Microsoft Community Forums.

    I'd suggest you to follow the below steps and check if it helps.

    Click on Start menu, and look for Forza Horizon 4. Right click on it and select
    Uninstall.

    You can also uninstall the game through settings by following the below steps.

    1. Press Windows key + I together to open Settings.

    2. Click on Apps > Apps & features.

    3. Click on Forza Horizon 4.

    4. Select Uninstall.

    Let us know how it goes. I will keep working with you until it's fixed.

    Naveen M

    Microsoft Community - Moderator
     
    Naveen_M, Jun 25, 2019
    #3
  4. ADITYA_ROY
    Aditya_Roy Win User

    Forza Horizon 4 Crash at Main Menu

    saving forza horizon 4

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand how difficult it can be when the feature does not work the way it is supposed to.



    I would suggest you to post Forza Horizon 4 query on Forza Horizon 4 forum. Please post this question in the

    Forza Horizon     forum, where we have the engineers with the expertise to provide solutions for this issue.





    Aditya Roy

    Microsoft Community - Moderator
     
    Aditya_Roy, Jun 25, 2019
    #4
Thema:

Forza Horizon 4 Crash at Main Menu

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