Windows 10: Forza Motorsport 7 install broken in Microsoft Store - need help!

This is a repost of my issue as described on the Forza support system, I am reposting here as I believe this to be an issue with the Microsoft Store rather than being in their domain. Ticket in question can be found here: https://support.forzamotorsport.net/hc/en-us/requests/56417


This is going to be a long one. The problem started with FM7 crashing as soon as the initial load had finished. I thought this was because of a recent update so I uninstalled via the Apps control panel (turns out the crashing issue was most likely caused by my dual booted Linux install changing the BIOS clock - similar issues in FH4 which are fixed by re-synching the Windows clock). The uninstall process appeared to complete, however it threw up an error (which I have not written down) and has left me unable to reinstall the game.


The state I am in now is as follows;

1. The windows store thinks FM7 is installed (see windows-store.png)
2. PowerShell gives me an HRESULT: 0x80073CFA fail when trying to remove the package using Remove-AppxPackage (see PowerShell.png)
3. The Apps control panel shows FM7 by it's @{PackageName} reference (see apps.png)
4. The Apps control panel errors when trying to uninstall (see apps-uninstall.png)

Please tell me you can help with this? Ideally, some exe installer or ISO image that I can use to force a full reinstall or at least install over the broken records. I have looked into this off and on over the course of the year to try and fix this on my own but no amount of Internet tomfoolery has helped. Help me Obi-Wan, you're my only hope.

:)

 

Forza Motorsport 7 for PC

Hi David,

Having a corrupted profile is one of the possible reasons why you're unable to run Forza Motorsport 7

on your Windows 10 device. For us to properly assist you and provide an accurate resolution, we need to collect more information. Kindly answer the questions below:

• Are you getting any error messages when you're trying to run Forza Motorsport 7?
• Are you having the same issue with all of your games?
• What are the troubleshooting steps you have done so far?

Note: Forza Motorsport 7 is an Xbox Play Anywhere Title which you can play both on Xbox One and Windows 10 computer.

 

Microsoft Store not showing Forza Motorsport 7

I am trying to re-download the game because my computer was reset. When I go to the Microsoft store, it says Forza Motorsport 7 is not listed. It shows the previous installments but not the latest game. It shows up when you go to the store in a web browser,
but it does not show up for me on my Store app. Why is this and how can I fix it, I really want to enjoy my expensive purchase of the game. This is highly frustrating.

 

Microsoft Store not showing Forza Motorsport 7

Hi Rez,

Server error is one of the possible reasons why Forza Motorsport 7 is not listed in Microsoft Store. To help you resolve this concern, we recommend that you perform the solutions below:

Solution 1: Sign out your profile from the Microsoft Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on
  Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Solution 2: Perform a clean boot on your computer. Refer to the link below for the steps:

How to perform a clean boot in Windows

Solution 3: Sign in your account from the Microsoft Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on
  Sign in.

After performing the all the solutions, kindly check the game from Windows Store and try to download the game.

Kindly provide us an update, so that we can assist you further.