Windows 10: Free edition of Minecraft for Windows 10 not on my device

Hello,


As you know, yesterday April 21, 2020 was the last day to get the free edition of the Bedrock Edition of Minecraft if you already owned the Java version. I bought the Java version in 2016 so I was excited to grab the Bedrock edition. However, when I supposedly got it yesterday, it didn't download or register or something, and now I don't have it on my laptop. It says I have the trial though. I've tried logging in to Microsoft and Mojang accounts to claim it again, but it says I need to purchase it. Maybe it's an error on my end and I somehow didn't get the Bedrock edition in time, but it would be nice to figure out if I can get this back.


Below I posted screenshots of my Mojang account proof of purchase of Java edition before 2018 as well as no Bedrock edition present and a screenshot of the Microsoft website showing I have to purchase the game.


If there's any fix to this, I would appreciate it!




:)

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.

 

Just got minecraft PC edition, freezes on Mojang logo

Thanks for the clarification.

For us to have a better overview of your concern, kindly answer the following questions:

• Which edition of Minecraft are you using?
• Are you using the physical copy or digital version of the game?
• Where did you purchase the game?

We suggest that you follow the steps provided on this
link on how to find out if a game will work on your Windows 10 device.

Keep us posted.

 

Minecraft beta edition

Hi Diane,

I realize that you are facing issues with the game Minecraft beta edition. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  When you say “can't play with friends online”, do you get any error message?
  
• 
  Is the issue specific to this game?
  
• 
  Which browser are you using on the PC?
  

Suggest you to refer to this article to check if that helps.

Minecraft: Windows 10 Edition Beta FAQ: Xbox Support

Keep us informed to help you further.

Thank you.