Windows 10: Freeze and Black Screen of Death

Discus and support Freeze and Black Screen of Death in Windows 10 Support to solve the problem; Hello community! I've recently build my new brand PC with the following components: - Gigabyte B450m DS3H Motherboard - Seasonic 620W 87% Efficiency... Discussion in 'Windows 10 Support' started by sufy92, Dec 10, 2019.

  1. sufy92 Win User

    Freeze and Black Screen of Death


    Hello community! I've recently build my new brand PC with the following components:

    - Gigabyte B450m DS3H Motherboard
    - Seasonic 620W 87% Efficiency 80+ Bronze (Jappanese Capacitors) PSU
    - Exceleram 16GB DDR4 3000Mhz Dual Channel RAM
    - AMD Ryzen 5 2600 CPU
    - AMD Rx 590 8 gb Special Edition Nitro + GPU
    - Kingston 480 SSD
    - Coolermaster Case, with 5 aditional vents.
    - Windows 10 Pro Operating System
    - Dell IPS 75Hz Monitor with HDMI and VGA Ports
    - I am connected through a HDMI 1.4

    I mention that I never used OC on any component, the temps are ok, 30-35C CPU, 30C GPU in idle and 73 maximum GPU in 100% stress Furmark Test, while the processor is like 50-55 degrees in games.

    In demanding games, let's say Forza Horizon 4, I can play on Ultra Settings 1080p in 75 fps, Sekiro Shadow Die Twice in max settings in 60 fps(which is maximum for that game) and GTA 5 Ultra settings 110 fps.

    My problem: In the first few days I didn't had any problems but the past few days (let's say 4-5 days), in idle (not experienced in games until now) my computer freeze for like 5-10 seconds then the screen goes black (sound and microphone are also lost). The only way is to restart my PC. This can go 1 time a day or 3 times a day, seems random. The only thing that i observed is that most of the time this happens after 15-20 seconds after start up. My pc is on desktop and until I manage to google and login on Facebook (just an example), the freeze occurs. But, like I said, seems Random because it happened also after I used the PC for a few hours.

    What I have tried until now:
    - Reinstalling Windows (didn't buy a licensed one) I use the windows from microsoft on my USB Stick then I activated the
    Windows with the help if this video "https://www.youtube.com/watch?v=NGfNCosAcww"
    - Reinstalling drivers (up to date), also tried with the previous driver of the GPU
    - Memory Diagnostic Tool (No errors or reports)
    - GPU Stress Test in Furmark like I mentioned (no crashes, errors or reports)

    Note: After I get the freeze and the screen is black, the PC is working and is not shuting down. I mean all the led's are on and the vents and coolers are on, the cpu cooler is working, also both of the gpu coolers are working. Never seen spikes or low fps in games.

    :)
     
    sufy92, Dec 10, 2019
    #1
  2. bro67 Win User

    Black Screen Of Death

    The Black Screen of Death is caused by a Display driver issue.
     
    bro67, Dec 10, 2019
    #2
  3. Almost Black Screen of Death?


    Okay, so my sister was trying to watch a Blu Ray DVD in my computer last night, but of course it didn't work. She ended up watching a normal DVD and it was fine. After she finished, I turned off my computer normally. This morning, however, I tried turning on my computer and it gave me the normal code screen thing with quite text and a black background. This time, instead of booting normally it said "Press [Esc] to boot... (instert countdown here)" I waited and didn't press anything and it just came to a screen that was almost black and almost blue. The cursor didn't pop up and when I pressed Crl, Alt, and Delete it went back to the white text code screen. I attempted pressing Esc like it said, but it all led back to the almost black screen of death.
    I called my one of my family members for help because they are a tech guru, and they suggested unplugging everything (which I had done and proved unsuccessful), taking out the RAM and putting it back it, and still nothing. They then suggested pressing F8 when I boot up my computer, and it comes to the pop up window with two things to select. One that's called Sata and the other that's called CD or something. I tried selecting both of them, but yet again, the almost black screen of death.
    After my several attempts, my family member told me to try to safe reboot using the CD we have saved for my computer as a backup. There was no DVD in my computer during all these attempts.
    Was this caused by the Blu Ray, and any ideas on what to do? Thanks!
     
    Quinn McAuley, Dec 10, 2019
    #3
  4. Pavan_N Win User

    Freeze and Black Screen of Death

    The Black screen of death with cursor

    Hi Gregory,

    I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the link below and perform the troubleshooting steps suggested.

    Troubleshoot black screen problems
    . Do let us know the status. Thank you.
     
    Pavan_N, Dec 10, 2019
    #4
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Freeze and Black Screen of Death

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