Windows 10: Freezing first, BSOD later (playing games)

Discus and support Freezing first, BSOD later (playing games) in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi everyone. i got a problem on my laptop From 1 month ago until now, i am facing a freeze first, BSOD later while playing games, if i alt+tab... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AlanTing, Jun 30, 2019.

  1. AlanTing Win User

    Freezing first, BSOD later (playing games)


    Hi everyone.



    i got a problem on my laptop



    From 1 month ago until now, i am facing a freeze first, BSOD later while playing games, if i alt+tab to windows, or anything, my laptop will freeze instantly (and immediatelly bsod).

    I tried factory reset, got no sucess.



    the bsod error (driver power state failure, watchdog)



    if someone can help me, i will be so glad.



    Thanks in advance.

    :)
     
    AlanTing, Jun 30, 2019
    #1

  2. BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jun 30, 2019
    #2
  3. Jaffo Win User
    BSOD and freezing while playing video games


    So the backstory:

    I played 7 Days to Die last weekend and had an odd freeze where everything locked up and the monitor suddenly looked like this:

    https://i.imgur.com/C9c5BGS.jpg

    I figured maybe it was an issue of graphics card drivers needing to be updated so the next day I went ahead and updated my drivers. Later that day 7 Days to Die crashed again, the same way. Then later World of Warcraft did. At that point I figured something must be pretty wrong, as I'd been playing WoW on and off for weeks and never had any problems.

    I tried dusting out the case, worrying that it was a heat issue. Eventually during one of the restarts/freezes I got to the point where the tower would boot up but the monitor stayed in Power Saver mode. After flashing the BIOS and removing the graphics card, I was able to get back into Windows. I figured maybe my graphics card was on its way out, but it couldn't hurt to format the SSD I keep Windows on and start clean before I put a new card in. So I did that, but held off on putting the card in right away as it took forever to get all the Windows Updates handled, and eventually I ended up installing Windows 10 as there were so many problems with Windows 7.

    Fast forward to now where I still haven't installed a new graphics card, as when I tried to test my system out by running some games (Rocket League, which completely freezes up on the title screen; Beseige, which plays fine but within 5-10 minutes causes a BSOD of System_Service_Exception) it didn't end well. So now I'm here, hoping someone can help get my system back to gaming like it was built for instead of this shallow, empty existence. *cry

    So far the steps I've taken are:


    1. Dusted out the case/components.
    2. Removed the suspected issue (dead or dying graphics card).
    3. Formatted the SSD to get a clean Windows install.
    4. Ran 8 passes of MemTest with 0 errors.

    Attachment 82053
     
    Jaffo, Jun 30, 2019
    #3
  4. Roohi_Taj Win User

    Freezing first, BSOD later (playing games)

    Can't play Hit It Rich game and system freezes

    Hi carmenstanley1,

    Thank you for your response.

    I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

    Could you please help me with the below questions:

    • Are you aware of any changes happened on the computer prior to this issue?
    • Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?

    Step 1: Uninstall or Repair the game.


    1. Press Windows and
      R key together on your Keyboard.
    2. Type appwiz.cpl and hit enter.
    3. Right click on the Hit it Rich app > Select Repair or uninstall it.
    4. Reinstall the application and check for the issue.

    Step 2: Create a new local account.

    The reason might be due to user account corruption, so I would suggest you to ‘Create
    a local user or administrator account’
    and check if the issue persists.

    Note: You will not see all your files under your default file location.
    So your data will be saved under C:\Users\User_name.

    If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
    Tips to improve PC performance in Windows
    10
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Jun 30, 2019
    #4
Thema:

Freezing first, BSOD later (playing games)

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