Windows 10: Freezing Remote Sessions

Discus and support Freezing Remote Sessions in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I am working in customer support and we need to remotely connect to customers PC for solving issues they have. Since Windows 10 I noticed that... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Bepo2020, Jan 20, 2020.

  1. Bepo2020 Win User

    Freezing Remote Sessions


    Hi,


    I am working in customer support and we need to remotely connect to customers PC for solving issues they have.

    Since Windows 10 I noticed that sometimes programs sometimes system programs like Services and sometimes normal software programs stop giving me the possibility to act remotely. Sometimes I can see my mouse moving but no action can be taken and sometimes even the mouse stops moving, but I can see the customer moving their mouse and doing the action I would do.


    We are usually logged in with an Administrator account, so I don't think it's connected to permission issues.

    For the remote connection we use Fastsupport.


    We also upgrade from Windows 7 to Windows 10 remotely, what works mostly quite smoothly but after the upgrade the issue with the freezing starts.

    Is it possible that the Upgrade causes issues with the Account the upgrade is being done? Or could it be that it's an issue with UAC?


    Thank you for any help,

    Bepo

    :)
     
    Bepo2020, Jan 20, 2020
    #1
  2. Nikhar_K Win User

    Remote desktop connection freezes while using any other window

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that the remote desktop session freezes when the session is in idle mode. Couple of our users were able to fix the issue by disabling the audio that comes from the Remote session. I suggest you to try disabling the audio for the remote
    desktop and check if that helps in resolving the issue. Please follow the steps mentioned below:



    1. Press and hold Windows key + R, to open
      Run box.
    2. Type mstsc and click on OK.
    3. Now, click con Show Options.
    4. Click on Local Resources.
    5. Click on Settings.
    6. Click on Do not play.
    7. Click on OK and try using the Remote connection now.


    If the issue persists, I would suggest you to post your query in TechNet forums,
    where we have support professionals who are well equipped with the knowledge on Remote Desktop connection.



    Hope it helps.



    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 20, 2020
    #2
  3. Remote Desktop - Screen resolution in remote session

    I have connected to a remote desktop session and the windows in the remote session are all too small for me to see.

    I have edited the remote desktop connection settings and cannot seem to make anything larger.

    I am using a new Dell Inspiron Laptop which has a very high screen resolution 3840 x 2160

    Any suggestions appreciated

    Thank you
     
    GreenlaneAC, Jan 20, 2020
    #3
  4. Freezing Remote Sessions

    remote session

    recover my original account prior to a remote session with microsoft
     
    ShadowBACA, Jan 20, 2020
    #4
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Freezing Remote Sessions

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