Windows 10: Frequent Blue Screen Errors & Freezing on New Dell Inpiron 5580

Hi there,


So I purchased this Dell Inspiron 5580 back in September 2019 and it was functioning perfectly fine until a few months later when blue screen errors and freezing started to occur. It didn't happen very often, so I thought, whatever it's fine. But then after April 2020, it really starts acting up and I would have blue screen errors up to 6 times a day before I stop using the computer for the remainder of the day.


I'm still experiencing Blue screen errors to this day. The most recent ones were: "SYSTEM_SERVICE_EXCEPTION" and "IRQL_NOT_LESS_OR_EQUAL".


I have done multiple troubleshoot techniques with no success. Some of the things I've done:

-Update windows system

-Update drivers

-Complete virus scan

-Complete windows memory diagnostic test no errors came up

-Chkdsk/r command

-System file check with DISM/online/cleanup-image/restorehealth and then sfc/scannnow

-Uninstall/reinstall software programs like my virus protection


Please advise on what I should do to troubleshoot these ongoing blue screen errors. Thanks.

:)

 

Dell 5580 and Microsoft Wireless Display Adapter

We love the Microsoft Wireless Display Adapter - it's easy for everyone to walk in with their laptop and connect to project their screen. Except for those who have Dell 5580s.

The Dell 5480s and SurfacePros connect great, but not the Dell 5580s.

Any suggestions on how to resolve this for the 5580s?

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

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