Windows 10: Frequent Blue Screens - MiniDump Included

Discus and support Frequent Blue Screens - MiniDump Included in Windows 10 BSOD Crashes and Debugging to solve the problem; I'm getting rather annoyed at this now. My PC is bluescreening once or twice a day now, and has been a for a little while. It frequently happens when... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ChrisMStone, Oct 20, 2020.

  1. CHRISMSTONE
    ChrisMStone Win User

    Frequent Blue Screens - MiniDump Included


    I'm getting rather annoyed at this now. My PC is bluescreening once or twice a day now, and has been a for a little while.

    It frequently happens when I come back to the PC after not using it for a while, but not instantly, usually after I pull up a browser or navigate to something else after logging in.


    I googled the error on the blue screen, didn't find much, ran the memory diagnostic, didn't find anything. Updated bios and any drivers I could find it's a laptop, so there wasn't much but I upgraded the graphics drivers


    I can't seem to google anything out of this minidump file that's useful either.


    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    Use !analyze -v to get detailed debugging information.



    BugCheck 3B, {c0000005, fffff80331a9e1be, ffffca86db316cd0, 0}



    Probably caused by : ntkrnlmp.exe nt!ObpCaptureHandleInformation+8e



    Followup: MachineOwner

    ---------



    2: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    SYSTEM_SERVICE_EXCEPTION 3b

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff80331a9e1be, Address of the instruction which caused the bugcheck

    Arg3: ffffca86db316cd0, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.



    Debugging Details:

    ------------------





    DUMP_CLASS: 1



    DUMP_QUALIFIER: 400



    BUILD_VERSION_STRING: 10.0.18362.1139 WinBuild.160101.0800



    SYSTEM_MANUFACTURER: ASUSTeK COMPUTER INC.



    SYSTEM_PRODUCT_NAME: G752VS



    SYSTEM_SKU: ASUS-NotebookSKU



    SYSTEM_VERSION: 1.0



    BIOS_VENDOR: American Megatrends Inc.



    BIOS_VERSION: G752VS.312



    BIOS_DATE: 04/24/2019



    BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.



    BASEBOARD_PRODUCT: G752VS



    BASEBOARD_VERSION: 1.0



    DUMP_TYPE: 2



    DUMP_FILE_ATTRIBUTES: 0x8

    Kernel Generated Triage Dump



    BUGCHECK_P1: c0000005



    BUGCHECK_P2: fffff80331a9e1be



    BUGCHECK_P3: ffffca86db316cd0



    BUGCHECK_P4: 0



    EXCEPTION_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.



    FAULTING_IP:

    nt!ObpCaptureHandleInformation+8e

    fffff803`31a9e1be 410fb64118 movzx eax,byte ptr [r9+18h]



    CONTEXT: ffffca86db316cd0 -- .cxr 0xffffca86db316cd0

    rax=0000000000001008 rbx=ffff990b19fffcb0 rcx=0000000000000008

    rdx=0000000000100850 rsi=ffff990b19fffcb0 rdi=000000000000232c

    rip=fffff80331a9e1be rsp=ffffca86db3176c8 rbp=ffff990b0c3f0b40

    r8=0000000000000000 r9=0000000000100820 r10=0000000000369cb0

    r11=ffffca86db317710 r12=ffffba7f16800050 r13=ffffca86db3177c0

    r14=fffff80331a9e130 r15=00000000004ee3a8

    iopl=0 nv up ei pl nz na pe nc

    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202

    nt!ObpCaptureHandleInformation+0x8e:

    fffff803`31a9e1be 410fb64118 movzx eax,byte ptr [r9+18h] ds:002b:00000000`00100838=??

    Resetting default scope



    CPU_COUNT: 8



    CPU_MHZ: a98



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 5e



    CPU_STEPPING: 3



    CPU_MICROCODE: 6,5e,3,0 F,M,S,R SIG: C6'00000000 cache C6'00000000 init



    CUSTOMER_CRASH_COUNT: 1



    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



    BUGCHECK_STR: 0x3B



    PROCESS_NAME: steam.exe



    CURRENT_IRQL: 0



    ANALYSIS_SESSION_HOST: DESKTOP-XXXXXX



    ANALYSIS_SESSION_TIME: 10-20-2020 08:32:03.0841



    ANALYSIS_VERSION: 10.0.16299.15 amd64fre



    LAST_CONTROL_TRANSFER: from fffff80331b0b909 to fffff80331a9e1be



    STACK_TEXT:

    ffffca86`db3176c8 fffff803`31b0b909 : 00000000`0000232c 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObpCaptureHandleInformation+0x8e

    ffffca86`db3176d0 fffff803`31b09195 : fffff803`31a9e130 ffff990b`0c3f0b58 ffffca86`004ee3a8 00000000`004ee3a8 : nt!ExpSnapShotHandleTables+0x131

    ffffca86`db317760 fffff803`31800ccf : 00000000`10c1a050 ffffe58e`00020000 00000800`00369cb0 ffffba7f`16800050 : nt!ExpGetHandleInformation+0x71

    ffffca86`db3177b0 fffff803`317ffaab : 00000000`004ee3c0 00000000`00000000 00000000`00000002 00000000`0000a000 : nt!ExpQuerySystemInformation+0x10ff

    ffffca86`db3179c0 fffff803`313d4555 : ffffe58e`89bc2080 00000000`00000001 00000000`00000001 ffffca86`db317a80 : nt!NtQuerySystemInformation+0x2b

    ffffca86`db317a00 00007ff9`0a73c784 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25

    00000000`0839e558 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`0a73c784





    THREAD_SHA1_HASH_MOD_FUNC: 20654208cc7e34b6bf534b6083db1b7ca9d50f43



    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b82aaf982d74a828a75f5006a9093ee776989e55



    THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693



    FOLLOWUP_IP:

    nt!ObpCaptureHandleInformation+8e

    fffff803`31a9e1be 410fb64118 movzx eax,byte ptr [r9+18h]



    FAULT_INSTR_CODE: 41b60f41



    SYMBOL_STACK_INDEX: 0



    SYMBOL_NAME: nt!ObpCaptureHandleInformation+8e



    FOLLOWUP_NAME: MachineOwner



    MODULE_NAME: nt



    IMAGE_NAME: ntkrnlmp.exe



    DEBUG_FLR_IMAGE_TIMESTAMP: 0



    IMAGE_VERSION: 10.0.18362.1139



    STACK_COMMAND: .cxr 0xffffca86db316cd0 ; kb



    BUCKET_ID_FUNC_OFFSET: 8e



    FAILURE_BUCKET_ID: 0x3B_nt!ObpCaptureHandleInformation



    BUCKET_ID: 0x3B_nt!ObpCaptureHandleInformation



    PRIMARY_PROBLEM_CLASS: 0x3B_nt!ObpCaptureHandleInformation



    TARGET_TIME: 2020-10-20T09:42:15.000Z



    OSBUILD: 18362



    OSSERVICEPACK: 1139



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 784



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: unknown_date



    BUILDDATESTAMP_STR: 160101.0800



    BUILDLAB_STR: WinBuild



    BUILDOSVER_STR: 10.0.18362.1139



    ANALYSIS_SESSION_ELAPSED_TIME: 90f



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:0x3b_nt!obpcapturehandleinformation



    FAILURE_ID_HASH: {a8099bb9-8a37-c3fc-a57a-50539451905f}



    Followup: MachineOwner

    ---------

    :)
     
    ChrisMStone, Oct 20, 2020
    #1
  2. RACHELLE GRA
    Rachelle Gra Win User

    Freeze and restart, BSOD, minidumps included

    Hi,





    Corrupted device drivers, or damaged or removed system files can be causing Blue screen errors. We appreciate the minidump files that you've provided, however we're unable to download and open it. We suggest that you upload the file using OneDrive. As an
    initial troubleshooting, you may check this
    article     for the steps on how to troubleshoot blue screen errors.



    Feel free to post back, and we'll assist you further.
     
    Rachelle Gra, Oct 20, 2020
    #2
  3. DANN
    Dann Win User
    Windows 7 Blue Screen of Death!

    This is the first time i have ever got the blue screen, but it keeps on occurring, and so i cannot get onto that hard drive, it shuts down within a second of the blue screen showing itself, which doesnt give me any time to read it lol. So i am completely confused as there is no Path of: "C:\WINDOWS\Minidump" as well

    Thanks for the help, do you have any further suggestions ?
     
    Dann, Oct 20, 2020
    #3
  4. BIGONEXEON
    bigonexeon Win User

    Frequent Blue Screens - MiniDump Included

    blue screen issue


    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
     
    bigonexeon, Oct 20, 2020
    #4
Thema:

Frequent Blue Screens - MiniDump Included

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