Windows 10: Frequent BSOD - X64_IP_MISALIGNED

I am getting frequent BSOD's. Hardware tests have all come out clear. I am using all the latest drivers but have not been able to resolve the problem.

Could you please take a look at the attached files and advise what I should do next.

Many thanks,
Greg

:)

 

Continuously receiving different Blue Screen of Death

Frequent and different BSODs is something frequently caused by faulty RAM memory.

 

Frequent BSOD?

The minidump file points to the SynTP.sys :

BugCheck D1, {ffffc78d240de004, 2, 0, fffff80dfdcf5174}

*** WARNING: Unable to verify timestamp for SynTP.sys

*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys

Probably caused by : SynTP.sys ( SynTP+95174 )

The SynTP.sys is the Synaptics touchpad driver so try uninstalling and reinstalling the Synaptics touchpad driver using the latest version available from the manufacturer of the notebook.

 

Hi gregcccc,

Welcome to the 10forums.

What hardware tests have you performed?
Code: FOLLOWUP_NAME: MachineOwner IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 IMAGE_VERSION: 10.0.10240.16412 STACK_COMMAND: .cxr 0xffffd00024ed8580 ; kb MODULE_NAME: hardware FAILURE_BUCKET_ID: IP_MISALIGNED BUCKET_ID: IP_MISALIGNED[/quote] Please check Trusteer for software update, I assume you can't remove it as it is a part of an organisation?
Code: 0: kd> lmvm RapportCerberus64_1507072 start end module name fffff801`240b0000 fffff801`241986e0 RapportCerberus64_1507072 T (no symbols) Loaded symbol image file: RapportCerberus64_1507072.sys Image path: \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_1507072.sys Image name: RapportCerberus64_1507072.sys Timestamp: Mon Sep 07 08:56:59 2015 (55ED353B) CheckSum: 000F6EA6 ImageSize: 000E86E0 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Hi axe0,

Thanks for taking a look at my issue.

I should be able to get Rapport updated without too many problems.

I have run the following:
Memtest 86
Prime95
Passmark Burn In Test
Passmark Performance Test 8

I am happy to try any others you recommend.

Kind regards,
Greg

 

Diagnostics Test

HDD & SSD TEST


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums



Note Do not run SeaTools on an SSD as the results will be invalid.



Run chkdsk Disk Check - Windows 7 Help Forums

 

Hi axe0

Thanks for your suggestions.

- I have checked and Rapport is the latest version.
- Chkdsk found no problems
- Seatools Short Generic found no problems on D (I have not run it on C since I have an SSD). Long Generic is still running but has found no problems thus far.

What is your suggested next step?

Greg

 

My next step is asking you if you did memtest86 or memtest86+, some are confused with these 2 tests because of the "+".
If you have done memtest86, please run MemTest86+





Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

 

I ran Memtest86+ over the weekend. 33 passes over 70 hours. 81 errors - all on Test 7. Errors were across several RAM ranges.

How would you interpret this result?

Greg

 

That your memory is causing you issues.
Follow the tutorial to narrow down what slot(s)/stick(s) is/are causing it.