Windows 10: Frequent random shuts down on motherboard screen and upon waking up from sleep

Hello, can anyone help me with my problem, I can't also get any leads from the crash dumps.

Most of the time, the crash dumps indicate INTERNAL_POWER_ERROR, then recently I just had a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M error.


My PC shuts down suddenly:

- seconds after/or while in the Motherboard Screen

- After waking up from sleep


Things I tried:

- adjusting the CPU clock and voltage since I suspect the CPU might be crashing do to undervolting but it seems not to be the case

- updating all drivers via DriverPack and manually updating NVIDIA drivers

- checking my CPU temps, seems alright, I don't get a shutdown while playing games anyways

- checking my SSD firmware, it's up to date

- BIOS is up to date as well



These are my crash dumps according to WhoCrashed software.


On Mon 14/09/2020 11:56:30 pm your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\091520-11687-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3F3EA0
Bugcheck code: 0xA0 0x10E, 0xA, 0xAF87, 0x555B
Error: INTERNAL_POWER_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 14/09/2020 8:31:32 pm your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\091420-11296-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x2CDE4B
Bugcheck code: 0x1000007E 0xFFFFFFFFC0000005, 0xFFFFF8027E0CDE4B, 0xFFFF858A7E2E1028, 0xFFFF858A7E2E0860
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 10/09/2020 10:48:50 pm your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\091120-11984-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDF40
Bugcheck code: 0xA0 0x10E, 0xA, 0x2DE9, 0xF599
Error: INTERNAL_POWER_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 07/09/2020 11:28:40 pm your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\090820-11546-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDF40
Bugcheck code: 0xA0 0x10E, 0xA, 0x4DCF, 0x7104
Error: INTERNAL_POWER_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 04/09/2020 12:21:43 am your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\090420-10484-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDF40
Bugcheck code: 0xA0 0x10E, 0xA, 0xAC03, 0xF8D2
Error: INTERNAL_POWER_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Thanks everyone!

:)

 

Screens black after waking machine from sleep

Hi Anthony,

Does it only happen when waking up the computer from sleep?

To check for possible causes of this issue, we suggest you to run Power Troubleshooter. To do so, follow the steps below:

• Press Windows key.
• Type Troubleshooting.
• On the left side, click View all.
• Click Power.
• Follow the on-screen instructions.

If the issue still persists, you may update the Chipset driver from the device manufacturer.

Let us know how it goes.

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

PC shuts down a while after waking up from sleep.

Hi,

I would suggest you to check your screen saver or themes settings if they are configured correctly so that your PC doesn't shut down after waking from sleep.

Hope this helps.