Windows 10: Friend bought Minecraft Windows 10 Edition, but it won't install and it's saying on the...

A friend decided to buy Minecraft on her laptop so she could play with me who's on XBOX. I don't know if its relevant, but she bought Java edition, then realized she bought the wrong one and went to the Microsoft Store and bought Minecraft for Windows 10 Starter Edition. She is NOT using some redeemable code that you can get if you've had Java before a certain date. She separately bought both.


The problem is, when she went to install it, it told her to add a Windows PC. She followed the instructions, but it didn't work and led her right back to it asking her to add a Windows PC. She looked on the Microsoft Store and lo and behold, its telling her to buy Minecraft Starter Edition even though she has the email receipt that she bought it and the money was taken out of her account.


She was already told she can't get a refund, so she just wants the game to work, but so far neither of us have had any luck talking to customer support. We either get put on hold for 2+ hours or have been completely ignored and hung up on.


Do any of you have any idea how to get this to work?? I'm pleading for help at this point.

:)

 

Minecraft beta edition

Hi Diane,

I realize that you are facing issues with the game Minecraft beta edition. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  When you say “can't play with friends online”, do you get any error message?
  
• 
  Is the issue specific to this game?
  
• 
  Which browser are you using on the PC?
  

Suggest you to refer to this article to check if that helps.

Minecraft: Windows 10 Edition Beta FAQ: http://support.xbox.com/en-US/games...ion-beta-faq#8e117fb0763941ca9a388ee8162ad65b

Keep us informed to help you further.

Thank you.

 

Minecraft beta edition

Having same problem connecting to friends worlds. The only one working is on Realms....frustrating. Before Realms we could connect most times but since it was opened no other worlds are connecting. We can sometimes connect to new friends worlds on Minecraft,
which is odd.

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.