Windows 10: Frozen Cursor

Discus and support Frozen Cursor in Windows 10 Support to solve the problem; I run Windows 10 Technical Preview Build 9926 on an eMachines netbook eM350. I had it running since the previous Build, but the cursor is now frozen, I... Discussion in 'Windows 10 Support' started by FrozenCursor, Apr 7, 2015.

  1. Frozen Cursor


    I run Windows 10 Technical Preview Build 9926 on an eMachines netbook eM350. I had it running since the previous Build, but the cursor is now frozen, I don't know why.

    I then tried to re-install the previous OS, Windows 7 Starter. I got to the point of having to agree to the EULA, but I could not navigate the frozen cursor to tick off the box, and I had to shut off the power.

    The netbook can still be booted to Windows 10 Technical Preview, I can still logon, but the cursor remains frozen.

    Any ideas on how to get the netbook running again, with Windows 7 or 10 ? Thanks!

    :)
     
    FrozenCursor, Apr 7, 2015
    #1

  2. screen is frozen, cursor is not working

    screen is frozen cursor is not working
     
    vladimirbondar, Apr 7, 2015
    #2
  3. Frozen Cursor Windows 10

    How do we do that if our cursor is frozen?!
     
    SiennaBrown, Apr 7, 2015
    #3
  4. brummyfan Win User

    Frozen Cursor

    Hi frozencursor, welcome to the forums, disconnect the mains, remove the battery, press power button for 10-20 secs, leave the netbook to rest for few minutes, then put the battery, connect the mains and see whether it helps.
     
    brummyfan, Apr 7, 2015
    #4
  5. Thanks for the welcome!

    Unfortunately, after doing the procedure several times, the cursor is still frozen. The cursor sometimes disappears. Sometimes, a message on the bottom right hand corner of the screen slides in (and out) saying that I need to click it and re-enter my Microsoft account password. Of course I can't click the message with the frozen or invisible cursor.

    Any further ideas?
     
    FrozenCursor, Apr 7, 2015
    #5
  6. badrobot Win User
    Do you have any other USB peripherals plugged in? If so try, unplugging it.
     
    badrobot, Apr 7, 2015
    #6
  7. Charlie Win User
    Are you using a usb mouse?
     
    Charlie, Apr 7, 2015
    #7
  8. Frozen Cursor

    I never use a mouse with the netbook, I always use its trackpad. I do use USB sticks, but even without any USB sticks plugged in and reboot, the cursor is stuck in the centre of the screen (or not visible)

    Is there a way to reformat the hard disk then re-install the OS?
     
    FrozenCursor, Apr 8, 2015
    #8
  9. badrobot Win User
    what is the brand and model of your laptop? maybe you just need to re- install the original driver.

    Edit:

    I saw your pc brand and model from your first post.
    Original drivers are available for download:

    Here: Download Center ( ALL Products )



    Frozen Cursor [​IMG]
     
    badrobot, Apr 8, 2015
    #9
  10. Thanks, but the stumbling block for re-installing drivers is the frozen cursor. I manage to open the Device Manager by typing in the Search Box in the Taskbar of Windows 10 Technical Preview. But with a frozen (or invisible) cursor, I can't navigate to the 'Mice and other pointing devices' to open it, etc.

    Previously, I tried to re-install the original OS (Windows 7 Starter) but I couldn't do it because of the same frozen (or invisible) cursor problem.

    I am thus basically looking for a way to re-install either drivers or OS without using the cursor.
     
    FrozenCursor, Apr 8, 2015
    #10
  11. badrobot Win User
    Why do you have to stick with the touchpad? Use a mouse just until you got it sorted out. Then go back to touchpad. Get a cheap one from dollar store. It's always handy to have one.
     
    badrobot, Apr 8, 2015
    #11
  12. Charlie Win User
    Have you booted to safe mode. You might be able to boot with networking and find the right driver. That is assuming that you are able to navigate.
     
    Charlie, Apr 8, 2015
    #12
  13. Frozen Cursor

    Very true! I was able to work the issues with a mouse, first in Windows 10 Technical Preview, then (after re-install of the original OS) in Windows 7 Starter. Same problem with either OS: Device Manager says 'device is working properly' (for all 3 available touchpad drivers downloaded from the manufacturer's website) but the touchpad and its buttons don't work (mouse and its buttons work).

    Can a hardware defect knock out the touchpad AND its buttons (3 parts) at the same time? *Sad
     
    FrozenCursor, Apr 8, 2015
    #13
  14. badrobot Win User
    I am not sure but is it possible that your netbook has a physical button that you accidentally toggled on to disable the touchpad? My old hp laptop has one.
     
    badrobot, Apr 8, 2015
    #14
  15. That was the right hint, badrobot, thank you, thank you! The toggle is Fn + F7 as per

    I got my mouse back *Biggrin *Biggrin *Biggrin

    Thank you to all who commented!

    Edit: Great forum! I am impressed! I have marked the thread as solved *Cool
     
    FrozenCursor, Apr 9, 2015
    #15
Thema:

Frozen Cursor

Loading...
  1. Frozen Cursor - Similar Threads - Frozen Cursor

  2. Screen frozen but everything was normal, including cursor

    in Windows 10 Ask Insider
    Screen frozen but everything was normal, including cursor: Randomly today, when I just booted my pc up and was about to play something, my computer randomly froze completely. However, my cursor was movable and hovering over clickable things changed my cursors appearance as normal, and I could click on them and the cursor would...
  3. Cursor invisible/frozen

    in Windows 10 Drivers and Hardware
    Cursor invisible/frozen: I am using a Lenovo Ideapad touchscreen laptop with WIndows 10. I don't use a USB mouse and I don't have one on hand, I just use the trackpad. A few hours ago my pointer disappeared completely from my screen. I'm not positive, but this may have coincided with some accidental...
  4. windows 10 computer keeps FREEZING. CURSOR can move but all programs and windows is frozen

    in Windows 10 BSOD Crashes and Debugging
    windows 10 computer keeps FREEZING. CURSOR can move but all programs and windows is frozen: I have tried COUNTLESS things to fix this issue. many of these forum posts just end up getting basically no answers. any help would be appreciated all drivers are updated, on the newest version of windows. has frozen >1 time per day for the last 2 wks. almost punched a...
  5. Frozen black screen and cursor with taskbar visible after trying to search something in the...

    in Windows 10 BSOD Crashes and Debugging
    Frozen black screen and cursor with taskbar visible after trying to search something in the...: I have been facing an issue in my laptop which takes almost 30 mins to resolve. My laptop freezes with a black screen and a frozen cursor. The only thing visible is the task bar, and I am unable to do anything. I tried to use Tab + Alt for Task manager, but nothing works....
  6. Clock frozen; clicking on anything cursor points to does nothing.

    in Windows 10 BSOD Crashes and Debugging
    Clock frozen; clicking on anything cursor points to does nothing.: Windows 10, HP laptop. Took forever 20 minutes? to wake laptop from sleep: black screen, then dark grey after pressing any key, finally login screen. Logged in, screen shows how I had left it: one open Chrome window with multiple tabs. But pointing cursor to any icon in...
  7. Black Screen With Frozen Cursor

    in Windows 10 Installation and Upgrade
    Black Screen With Frozen Cursor: Hello, I've just Installed Windows 10 on a newly assembled PC. My update was turned off. On the first day around 4th time when I shut down my PC, It was stuck on a black screen with frozen cursor and keyboard didn't work. I had to restart my PC by long pressing the Power...
  8. frozen laptop cursor

    in Windows 10 Support
    frozen laptop cursor: windows 10, 1809 left my laptop for 5 minutes last night, came back to find i couldn't move my cursor with the touchpad (could with my wireless mouse) the left click function was working at first but seemed not to after one of my restarts tried fn + F9 (which worked once...
  9. Mouse cursor frozen and can't move.

    in Windows 10 Ask Insider
    Mouse cursor frozen and can't move.: Hello. I booted my PC this evening and discovered that I couldn't move my cursor at all. I'm using a Logitech G603 and my first instinct was to take out the batteries and put them back in, which didn't work. Switching the batteries didn't either. I thought I'd put new...
  10. Windows 10 Sleep Issues & Frozen Mouse Cursor on Login Screen

    in Windows 10 Support
    Windows 10 Sleep Issues & Frozen Mouse Cursor on Login Screen: Hi All, I'm new to the tenforums, this will be my first post. Sorry in advance for this being a long post, but it looks like I have no choice but to ship my PC back to have the motherboard replaced with a refurbished one which I'm hesitant at doing (I paid over $2000 for...