Windows 10: Frozen Cursor

Discus and support Frozen Cursor in Windows 10 Support to solve the problem; I run Windows 10 Technical Preview Build 9926 on an eMachines netbook eM350. I had it running since the previous Build, but the cursor is now frozen, I... Discussion in 'Windows 10 Support' started by FrozenCursor, Apr 7, 2015.

  1. FrozenCursor Win User

    Frozen Cursor


    I run Windows 10 Technical Preview Build 9926 on an eMachines netbook eM350. I had it running since the previous Build, but the cursor is now frozen, I don't know why.

    I then tried to re-install the previous OS, Windows 7 Starter. I got to the point of having to agree to the EULA, but I could not navigate the frozen cursor to tick off the box, and I had to shut off the power.

    The netbook can still be booted to Windows 10 Technical Preview, I can still logon, but the cursor remains frozen.

    Any ideas on how to get the netbook running again, with Windows 7 or 10 ? Thanks!

    :)
     
    FrozenCursor, Apr 7, 2015
    #1
  2. vladimirbondar Win User

    screen is frozen, cursor is not working

    screen is frozen cursor is not working
     
    vladimirbondar, Apr 7, 2015
    #2
  3. SiennaBrown Win User
    Frozen Cursor Windows 10

    How do we do that if our cursor is frozen?!
     
    SiennaBrown, Apr 7, 2015
    #3
  4. brummyfan Win User

    Frozen Cursor

    Hi frozencursor, welcome to the forums, disconnect the mains, remove the battery, press power button for 10-20 secs, leave the netbook to rest for few minutes, then put the battery, connect the mains and see whether it helps.
     
    brummyfan, Apr 7, 2015
    #4
  5. FrozenCursor Win User
    Thanks for the welcome!

    Unfortunately, after doing the procedure several times, the cursor is still frozen. The cursor sometimes disappears. Sometimes, a message on the bottom right hand corner of the screen slides in (and out) saying that I need to click it and re-enter my Microsoft account password. Of course I can't click the message with the frozen or invisible cursor.

    Any further ideas?
     
    FrozenCursor, Apr 7, 2015
    #5
  6. badrobot Win User
    Do you have any other USB peripherals plugged in? If so try, unplugging it.
     
    badrobot, Apr 7, 2015
    #6
  7. Charlie Win User
    Are you using a usb mouse?
     
    Charlie, Apr 7, 2015
    #7
  8. FrozenCursor Win User

    Frozen Cursor

    I never use a mouse with the netbook, I always use its trackpad. I do use USB sticks, but even without any USB sticks plugged in and reboot, the cursor is stuck in the centre of the screen (or not visible)

    Is there a way to reformat the hard disk then re-install the OS?
     
    FrozenCursor, Apr 8, 2015
    #8
  9. badrobot Win User
    what is the brand and model of your laptop? maybe you just need to re- install the original driver.

    Edit:

    I saw your pc brand and model from your first post.
    Original drivers are available for download:

    Here: Download Center ( ALL Products )



    Frozen Cursor [​IMG]
     
    badrobot, Apr 8, 2015
    #9
  10. FrozenCursor Win User
    Thanks, but the stumbling block for re-installing drivers is the frozen cursor. I manage to open the Device Manager by typing in the Search Box in the Taskbar of Windows 10 Technical Preview. But with a frozen (or invisible) cursor, I can't navigate to the 'Mice and other pointing devices' to open it, etc.

    Previously, I tried to re-install the original OS (Windows 7 Starter) but I couldn't do it because of the same frozen (or invisible) cursor problem.

    I am thus basically looking for a way to re-install either drivers or OS without using the cursor.
     
    FrozenCursor, Apr 8, 2015
    #10
  11. badrobot Win User
    Why do you have to stick with the touchpad? Use a mouse just until you got it sorted out. Then go back to touchpad. Get a cheap one from dollar store. It's always handy to have one.
     
    badrobot, Apr 8, 2015
    #11
  12. Charlie Win User
    Have you booted to safe mode. You might be able to boot with networking and find the right driver. That is assuming that you are able to navigate.
     
    Charlie, Apr 8, 2015
    #12
  13. FrozenCursor Win User

    Frozen Cursor

    Very true! I was able to work the issues with a mouse, first in Windows 10 Technical Preview, then (after re-install of the original OS) in Windows 7 Starter. Same problem with either OS: Device Manager says 'device is working properly' (for all 3 available touchpad drivers downloaded from the manufacturer's website) but the touchpad and its buttons don't work (mouse and its buttons work).

    Can a hardware defect knock out the touchpad AND its buttons (3 parts) at the same time? *Sad
     
    FrozenCursor, Apr 8, 2015
    #13
  14. badrobot Win User
    I am not sure but is it possible that your netbook has a physical button that you accidentally toggled on to disable the touchpad? My old hp laptop has one.
     
    badrobot, Apr 8, 2015
    #14
  15. FrozenCursor Win User
    That was the right hint, badrobot, thank you, thank you! The toggle is Fn + F7 as per

    I got my mouse back *Biggrin *Biggrin *Biggrin

    Thank you to all who commented!

    Edit: Great forum! I am impressed! I have marked the thread as solved *Cool
     
    FrozenCursor, Apr 9, 2015
    #15
Thema:

Frozen Cursor

Loading...
  1. Frozen Cursor - Similar Threads - Frozen Cursor

  2. Edge browser security alert - frozen screen

    in AntiVirus, Firewalls and System Security
    Edge browser security alert - frozen screen: How do we get rid of an interest security alert recording that comes up with our Edge Browser and it can not be closed? https://answers.microsoft.com/en-us/windows/forum/all/edge-browser-security-alert-frozen-screen/1febbf30-dc32-4e98-b372-93fc5b6abecd"
  3. no bootable device found after my screen was frozen i restarted to the picture below...

    in Windows 10 BSOD Crashes and Debugging
    no bootable device found after my screen was frozen i restarted to the picture below...: [ATTACH][ATTACH]no bootable device found after my screen was frozen i restarted to the picture below reading the message as picture https://answers.microsoft.com/en-us/windows/forum/all/no-bootable-device-found-after-my-screen-was/81f7f2eb-16cd-4b0d-830a-6794e7e5e83b
  4. Windows 10 update 1809 frozen in "dowloading"

    in Windows 10 Installation and Upgrade
    Windows 10 update 1809 frozen in "dowloading": I hit "check for updates" in settings this morning as I always do and now I am stuck with the screen saying "windows 10 update 1809" status - downloading 100%. I can do all things on my computer, but not check for updates as that screen has been saying that since 7:02 AM....
  5. my screens task bar is frozen and inaccessible. have you had this problem before and do...

    in Windows 10 Customization
    my screens task bar is frozen and inaccessible. have you had this problem before and do...: it just started and I'm not sure how to handle it. any help would be greatly appreciated,. https://answers.microsoft.com/en-us/windows/forum/windows_10-start-win_taskbar/my-screens-task-bar-is-frozen-and-inaccessible/1e563c30-553c-4378-a184-40c8e6e317c7
  6. Sudden freeze up, mouse still moves around frozen screen keyboard works slightly, No...

    in Windows 10 BSOD Crashes and Debugging
    Sudden freeze up, mouse still moves around frozen screen keyboard works slightly, No...: While watching news clips or youtube video >sudden freeze mouse still moves around frozen screen >key board only lets me open "windows key" + X menu "taskman" does not function or pop up after issue using menu, just like ICE-frozen, MUST REBOOT every time I watch...
  7. Frozen start menu in windows 10.

    in Windows 10 Support
    Frozen start menu in windows 10.: Hey folks, Anyone have the problem or fix for a frozen start menu in windows 10, where the alphabetical list of apps and the apps side itself freezes and simply refuses to scroll, and simply locks up. If I do something else on the computer like open a browsing session in...
  8. Frozen screen, can’t do anything about it

    in Windows 10 BSOD Crashes and Debugging
    Frozen screen, can’t do anything about it: Hello, my lenovo laptop screen is black and i can only move around the white arrow but other than that i cant even click on anything, press any key, it just wont respond. I even googled some solutions and looked at other responses. I have tried key+P and selected pc only, no...
  9. Windows 10 Sleep Issues & Frozen Mouse Cursor on Login Screen

    in Windows 10 Support
    Windows 10 Sleep Issues & Frozen Mouse Cursor on Login Screen: Hi All, I'm new to the tenforums, this will be my first post. Sorry in advance for this being a long post, but it looks like I have no choice but to ship my PC back to have the motherboard replaced with a refurbished one which I'm hesitant at doing (I paid over $2000 for...
  10. after windows 10 upgrade cursor is frozen

    in Windows 10 Support
    after windows 10 upgrade cursor is frozen: after windows 10 upgrade cursor is frozen i have tried to reboot, remove battery for certain amount of time, trouble shoot the hardware, nothing works. when i start up the computer i am able use the mouse but once it properly boots up THE MOUSE IS FROZEN IN THE MIDDLE...