Windows 10: Fusion5 Tablet Touch Screen

Discus and support Fusion5 Tablet Touch Screen in Windows 10 Support to solve the problem; Loaded our image on the tablet with no issue other than the touchscreen will not work.....any advice....driver set is correct etc. 145785 Discussion in 'Windows 10 Support' started by mmiller2, Dec 6, 2019.

  1. mmiller2 Win User

    Fusion5 Tablet Touch Screen


    Loaded our image on the tablet with no issue other than the touchscreen will not work.....any advice....driver set is correct etc.

    :)
     
    mmiller2, Dec 6, 2019
    #1

  2. Fusion5 Tablet Drivers

    Answer-by-number:

    1. When did you purchase the Fusion5 Tablet?

    2. Did the Fusion5 Tablet come with Win10 preinstalled or...?

    3. When and how did you "reload the operating system from scratch?"

    4. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?

    5. Have you ever run the Norton Removal Tool and/or the
    McAfee Consumer Products Removal Tool
    ?

    6. What Version & OS Build of Windows 10 is currently installed?

    • Press & hold the Windows Key and press the R
      key. In the RUN dialog, type WINVER and press the Enter key.
     
    PA Bear - MS MVP, Dec 6, 2019
    #2
  3. Fusion5 Tablet Drivers

    Does anyone know where I can get the Windows10 drivers for a Fusion5 Tablet?

    Make sure you back up all your Fusion5 drivers before you re load or update the OS as the generic drivers do not fully work. See below. Request to Fusion5 Customer Services.

    ME Requested drivers for Fusion5

    REPLY

    Hi,

    Thank you for your email.

    Apologies, please could you provide us with your amazon order number. We can then obtain the order/model details and advise accordingly.

    Regards Lillian

    Fusion5

    ME – Details sent

    REPLY

    Hi

    Thank you for your email

    Apologies, we are unsure as to the exact fault you have described. We can confirm that the warranty on your tablet expired though the purchase is now out of the warranty period we can still offer help and repairs at a cost The initial consultation
    fee will be £22.00 this quote is inclusive of minor repair/software reloads and postage costs any further costs will be discussed before proceeding with repair Please advise how you wish to proceed regards Lillian

    Fusion5

    ME

    Hello Lillian,

    Thank you for your reply. I will try to explain my enquiry a little clearer. When a manufacturer sells an item they normally have a website which contains a support page. This page normally allows the customer
    to download the instructions and documentation for the purchased item without the need to waste the suppliers valuable time by customers asking for information on the item. In addition there is a download area for the customer to obtain drivers and other software
    that came with the item as these are normally specific to the purchased device and the manufacturer. I have checked your website and I am unable to access these items on your support page. I am aware that the warranty has expired and the item is not faulty.
    Due to the lack of space on the 16Gb ssd I had to reload the operating system from scratch to obtain the Windows 10 Anniversary update operating system as it would not fit. The reloaded Windows 10 cannot automatically find the correct drivers for the hardware
    supplied with the Fusion5 and I can find no instructions/documentation/drivers on your website. Could you please send me an email, website link or let me know the supplier of the individual items of hardware for the Fusion5 so that I can download the drivers
    from you or them to restore full functionality.



    Request - Please supply the Windows 10 hardware drivers for the 16Gb Fusion 5 tablet

    REPLY

    Hi,

    This cannot be done on the device to load the software.

    We do not recommend to relaod the tablet software with windows as it may make tablet unstable.

    As stated in earlier email it can be loaded at our repair centre by an expert.

    We appreciate your patience and cooperation.

    Best wishes,

    Mike

    ME

    Hello Mike,

    The tablet was already running Windows10 and the Anniversary update is just an update to windows. I just need to switch from the generic drivers to the manufacturers Fusion5 drivers. Where can I find them? Can you
    send them?

    REPLY

    Hi,

    Windows tablets are different to pc's, not all windows software available online is compatible. Some software is only for laptops and pc's, the windows 10 anniversary update online is not fully compatible and downloading this would have
    wiped off the full firmware and possibly the windows activation key which is pre-loaded on to the board.

    We would need to check the tablet to identify what has gone wrong.

    ME

    Hello Lillian,

    The Anniversary update, firmware and activation key are fine. I just need to switch from the generic drivers to the manufacturers Fusion5 drivers. Where can I find them? Can you send them?

    REPLY

    Hi

    Thank you for your email

    Apologies we do not have them available to for customers to download at this time.

    You will need to have the tablet checked by one of our tech team.

    We can confirm that the warranty on your tablet expired though the purchase is now out of the warranty period we can still offer help and repairs at a cost The initial consultation fee will be £22.00 this quote is inclusive of minor repair/software
    reloads and postage costs any further costs will be discussed before proceeding with repair Please advise how you wish to proceed regards Jenny

    Fusion5

    ME

    Thank you for your reply Jenny. You can email them as an attachment. The tablet does not need to be checked and I will not be returning it to you. Thank you in advance.

    REPLY

    Hi

    As pervoisly stated, this cannot be sent to customers direct or downloaded. This can only be installed by one of our tech team.



    We can confirm that the warranty on your tablet expired though the purchase is now out of the warranty period we can still offer help and repairs at a cost.

    The initial consultation fee will be £22.00 this quote is inclusive of minor repair/software reloads and postage costs any further costs will be discussed before proceeding with repair Please advise how you wish to proceed



    regards Jenny

    Fusion5

    ME

    Hello Jenny,

    I already worked that out after finding no support information on your website and the first email reply. No problem. I will work it out myself. I will create a thread of these emails and post it to inform other customers
    to backup all their drivers before loading a complete windows 10 OS update on the Fusion5 so they don't encounter the same problem as I. Thank you for your valuable time.
     
    tony bowman w10, Dec 6, 2019
    #3
  4. preed62 Win User

    Fusion5 Tablet Touch Screen

    Fusion5 Win10 tablet recovery

    I have a Fusion5 Win10 tablet that I want to reset but the recovery says I need to free up 2gb of space and the only thing I have on there is the OS. The drive is a 32gb SD card I want to reset it so I can sell the tablet.
     
    preed62, Dec 6, 2019
    #4
Thema:

Fusion5 Tablet Touch Screen

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