Windows 10: GAME ADVERTISMENTS

I LOVE PLAYING SPIDER SOLITAIRE, BUT AM REALLY VEXED BY THE CONSTANT INTERRUPTIONS ON WINDOWS 10. AND BEING ASKED TO PAY TO HAVE THEM REMOVED. ARE MICROSOFT SO BROKE?

:)

 

Microsoft Solitaire Game tournament times and one bad advertisement.

Hi Melissa,

There are several factors why an advertisement will end up on white screen and the game will not load anymore. it may be due to corrupted data or your system needs to be updated.
Here are solutions below on how to troubleshoot the issue:

Solution 1: Perform a clean boot.

Another possible reason as to why you're encountering this issue is due to software conflicts that occur when running a game on Windows
10. To resolve this, we suggest that you follow the steps provided on this

link on how to perform a clean boot

Solution 2: Reset the game from the Settings menu.

• 
  Resetting the game from the Settings menu can help restore corrupted game installation files.
  
• 
  Click Start and click Settings.
  
• 
  Select System.Select Apps & features.
  
• 
  Find the game and click Advanced options.Click Reset
  
• 
  Restart your device so that the changes can take effect.
  
• 
  Launch the game and check if you'll encounter the same issue.
  

Update us if the issue persists.

 

Solitare Collection Crashes after "Bloopy" Advertisment

Thanks for the update. To better assist you with your concern, we suggest that you turn off the apps advertisement. To do this, you may follow the steps below:

• Open Settings.
• Click on Privacy.
• Click on General.
• Under Change privacy options, turn off the Let apps use my advertising ID for experiences across apps toggle switch.

For further assistance, we also recommend that you post this concern on the in-game community. To proceed, you may refer to this

link.

If you need further assistance, feel free to post anytime.

 

Advertisements on the Solitiare game cannot be muted.

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Is the issue specific to this game?
   

Some of the settings might not be working as expected.

Suggest you to refer to the suggestion provided by ‘ADA_508’ from this
thread to check if that helps.

Hope this helps.

Let us know if you need any further help.

Happy New Year!

Regards,

Srimadhwa B

Microsoft Community-Moderator