Windows 10: game crashes on only 1 user

I've been playing the Asphalt 8 Airborne for over a year on my laptop (dell 2-1 windows 10), it now crashes at the manufactures logo. I created a new user on my laptop and it plays fine. I've contacted Gameloft and Microsoft store help, with no solutions. Reset app, reinstalled app, installed app on a different user then switched to user having problems with and installed it there, reset the computer. Anyone have any idea on why this is happening and have a correction for it?

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.

 

Win 10 randomly kills games

Hi Laurynas,

To help you with your issue, we suggest you refer to the links below to get information about compatible games with Windows 10, and troubleshooting steps for crashing game issues:

• Windows 10 Games Compatibility List
• Game crashes or closes unexpectedly

Let us know how it goes.

Regards.