Windows 10: game disappeared from windows library, still shows up in order history

game disappeared from windows library, still shows up in order history it was minecraft for windows 10 when i go to the game page it tells me to buy it

:)

 

Didn't receive SOT in my Library,Order history.

Hello, Microsoft

So i just ordered this game and it said to me that i needed approx. 20 min for Ideal transaction so i waited patiently to get the order done.

I went to the product page and clicked on my Library but SOT didn't appear in it so i looked up and saw in the support that i needed to look in my

but er was nothing listed, also 34,99 got off my Bank account (Rabo bank - Ideal)

Thinks i tried:

- Uninstall/Reinstall

- WSRESET

- Rebooting

- Looked in order history

- Asked friends for any solution

Microsoft account: *** Email address is removed for privacy *** (Justen de Leeuw)

Proof of payment: (AF= -34.99)





Ideal No-reply Payment



Order
history





For more Information of my order feel free to comment/email

I hope to see SOT in my library soon and reply soon, Thanks in advance

 

Didn't receive SOT in my Library,Order history.

Everything is updates also my Order list got updated but it was listed 3x as denied (idk why) but i still didnt get the game

Region is good

Im pretty clueless at this point

 

games disappeared from my game list

Hi 佐藤隆広, my name is Max and I'm a Microsoft independent advisor.

If these games are bought from the Microsoft Store, they should be available in your library. If you still cannot find them, it is not a problem, you can download and install them again. But make sure, you’re signed in using the same Microsoft account as you
used to buy these games in the Microsoft store.

To check it, do the following steps:

Start - Microsoft Store -select (three dots), up by your account picture

Select My Library. If you see an app or game with a Download icon, it means that it hasn't been downloaded yet. Choose the Download icon and download and reinstall your games

Your purchases can be checked in your order history. Follow this link
https://account.microsoft.com/billing/orders