Windows 10: Game dissapeared! I may have made matters worse by downloading a new one.

A few days ago my game Farmville 2 Country Escape dissapeared. I reloaded a new one thinking I could get it back. Now it says "modified" b/c I guess I downloaded a new game. How can I get my old one back? I paid for keys, bought things, plus it has years ol levels earned on it so I would really like the older version of my game back. PLEASE HELP ME PLEASE. I have no immunity so I am high risk for covid ; playing the game helps when I am stuck in a tiny condo! Sincerely, KD

:)

 

Downloading games

Hi,



Install game in Compatibility mode

I would suggest you to install the game I compatibility mode and check: Follow these steps:

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

I downloaded Ark Scorched Earth but it won't let me play

Hi
Cheyen,

There are a lot of possible reason why you cannot launch or play that specific game. To isolate this matter, we
have some questions for you:

• 
  Did you download the game from Windows Store?
  
• 
  Have you tried uninstalling and reinstalling the game?
  
• 
  Were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

It is possible that the game is not compatible with Windows 10 and need to be in
compatibility mode
for it to run.
We suggest that you run the
Program Compatibility Troubleshooter
and check if there's any changes.
To run the
troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Programs.
  
• 
  Click on
  Program Compatibility Troubleshooter
  and follow the instructions.
  

We'll be waiting for your response.

Regards.

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.