Windows 10: Game has gone.

Hello Hive Mind.


My children have turned on the laptop to play Minecraft and it will not load.


I went onto my microsoft account to find that the game is not there and I need to buy it again.


Can anyone help me get hold of microsoft so I can wave my receipt under their nose and ask them what they think they're doing?


Thank you.


Lord JHMightyTrousers.

:)

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.

 

Captures folder gone and I can't record games

Hi zLC Knowz,

Saving a file restriction is one of the possible reasons why you are unable to record games and save files. For me to properly assist you, I need to collect more information. Kindly answer the questions below:

• Are you having this concern when saving any kinds of files?
• What are the troubleshooting steps you have done so far?

Meanwhile, I suggest that you try to perform the troubleshooting steps below:

Step1 : Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store

Click here

Step 2: Delete temporary files.

• Click Start and click Settings.
• Select System.
• Select Storage.
• Select This PC.
• Click Temporary files.
• Choose Temporary files.
• Click Remove files.

For additional troubleshooting steps, you may follow the steps provided on the link below

Troubleshoot Game DVR on Windows 10

 

installing a game

Hi,

Thank you for posting your query in Microsoft Community.
We regret the inconvenience caused to you.


Please try the steps given below and check if the issue persists:

Step 1:

I suggest you to right click on the game and try to run as administrator and check.

Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

Follow the steps below on how to install game in compatibility mode:

1. Download the game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the game and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the game install and then check the functionality.

Hope this helps.

Thank you.