Windows 10: Game not running, possibly because of computer software.

Whenever I try to run a specific steam game, it cancels without giving an error message. I looked into event viewer, and found a recent error related to the game in question:


Faulting application name: isaac-ng.exe, version: 0.0.0.0, time stamp: 0x606e40ea

Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2

Exception code: 0xc0000409

Fault offset: 0x0009eddb

Faulting process id: 0x3b7c

Faulting application start time: 0x01d73238efcf567f

Faulting application path: C:\Program Files x86\Steam\steamapps\common\The Binding of Isaac Rebirth\isaac-ng.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 4d822278-1a11-40d4-836f-89160b7346c9

Faulting package full name:

Faulting package-relative application ID:


This makes me think that ucrtbase.dll is causing the issue. This problem only started occurring recently, and I hadn't changed anything with the game or launcher. Any assistance with the issue would be much appreciated.

:)

 

Wanting to run old games

Hi Jameson,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I would suggest you to refer the below link and check the compatibility of the game with Windows 10.

Explore Windows 10 OS, Computers, Apps, & More | Microsoft

You may also try installing the game in compatibility mode.
Follow these steps to install the game software in compatibility mode and check if that helps.

• • • • 
        Right-click on the game setup file and click on
        ‘properties’.
        
      • 
        Click on the ‘compatibility’ tab and check the box
        ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
        

If the issue still persists, I would suggest you to get in touch with the game manufacturer if it’s specific to that particular game.

Keep us posted if you face any issues on windows in future. We will be glad to help you.

 

Sidewinder Game Controller Software 4.0

Hi Willard,

Welcome to Microsoft Community.

I suggest you to follow the below steps to download Sidewinder Game Controller Software 4.0

• Disconnect the game controller from your computer's universal serial bus (USB) port.
• Insert the Microsoft Sidewinder compact disc into your computer's CD-ROM or DVD-ROM drive. Hold down the SHIFT key to prevent installation from automatically starting.
• On your desktop, double-click My Computer, and then browse to the following file:
  CD-ROM drive:\Setup\Setup.exe
  
• Double-click Setup.exe to start the installation process.
• Restart your computer when prompted.
• Plug the SideWinder game controller into your computer's USB port, and then allow Microsoft Windows to detect and install it.
  
  Install the software update if the controller is the Sidewinder Game Controller Software 4.0
• Restart your computer.

Let us know the status.

Regards,

Guru Kiran

 

My computer always I run any game.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the PC, while playing games. In order to get clarity and to assist you further, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• Was there a major change or an update on your system, prior to which you weren't facing this issue?
  
• Which games you are playing prior to this issue?

However, we analysed the dump file that you have posted and it gives an indication of multiple system failure. In this scenario we would suggest you to perform these steps as this issue is occurring while playing games.

1. Press Windows + X, select Device Manager.
2. Expand Display device.
3. Right click on all the listed devices, then select Uninstall device.
4. Check the box beside Delete the driver software for this device.
5. Click Ok and use the installer to install the driver.
6. Restart the PC and install the video card driver from the manufacturer website.

We would also suggest you to perform the steps as mention in

Troubleshoot blue screen errors article and check if the issue persists.



We await your response.



Aditya Roy

Microsoft Community – Moderator