Windows 10: game showes in store that it is not bought

Discus and support game showes in store that it is not bought in Windows 10 Gaming to solve the problem; so i have forza horizon 4 and i have had it for a year now. i go to open the app and it closes i go on microsoft store to see if there is any update... Discussion in 'Windows 10 Gaming' started by pantelisFILIPPAKOS, Jan 27, 2021.

  1. game showes in store that it is not bought


    so i have forza horizon 4 and i have had it for a year now. i go to open the app and it closes i go on microsoft store to see if there is any update and it shows that i have not bought the game. what am i supposed to do?

    :)
     
    pantelisFILIPPAKOS, Jan 27, 2021
    #1
  2. Nikhar_K Win User

    a game doesnt show that i bought it

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to find a game purchased from Microsoft Store. I'll certainly assist you with the issue.



    However, we would like to know the place of purchase of the game.



    As you have mentioned that you have purchased the game logged in to your Microsoft account, I would suggest you to make sure that you are signed in with the same Microsoft account in Microsoft Store.



    To login to Microsoft Store, refer the steps mentioned below:



    1. Open Microsoft Store.
    2. Click on the Profile icon on the top left corner, click on the account and select
      Sign Out.
    3. Now, click on the Profile icon and select
      Sign in.
    4. Sign in with the Microsoft Account through which you purchased the game.


    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community – Moderator
     
    Nikhar_K, Jan 27, 2021
    #2
  3. MS Store Games

    Hi Gene,

    Thank you for keeping us updated on this query.

    When you download a Game or an App from Windows Store, the location where the files and folders related to the Game or an App will be located in
    WindowsApps folder at Program Files which can be accessed from C: drive.

    Step 1: You can search the Game or an App you downloaded using
    Cortana by following the steps below:

    • Click on Start key on the Keyboard and type the game name in the search box. The downloaded game will show in the top most search result.
    • Click on the game and check if you can access the game.

    Step 2: To pin the game on the taskbar, follow the steps below:

    • Search for the game using Cortana by following the steps above.
    • Right click on the game and select Pin to Taskbar option.
    • Close the window and check if the game is pinned to taskbar.

    We are happy to assist you with any issues pertaining to Windows.



    Thank you.
     
    Likhitha V, Jan 27, 2021
    #3
  4. game showes in store that it is not bought

    a game doesnt show that i bought it

    i bought a game, logged in under microsoft account but when i go and look for it under microsoft store it shows that i didnt buy it.

    How can i link it to microsoft store?
     
    MichalHecko, Jan 27, 2021
    #4
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game showes in store that it is not bought

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