Windows 10: Game shown as not redeemed

Discus and support Game shown as not redeemed in Windows 10 Gaming to solve the problem; I bought Minecraft Java Edition, and with that, I got the code for a copy of the Windows 10 Edition. I put in the code, but when I go to the Microsoft... Discussion in 'Windows 10 Gaming' started by KrossFir3, Jul 29, 2019.

  1. KrossFir3 Win User

    Game shown as not redeemed


    I bought Minecraft Java Edition, and with that, I got the code for a copy of the Windows 10 Edition. I put in the code, but when I go to the Microsoft store, it says I need to re-buy it. It is not showing up in my games and apps, and it won't let me re-enter the code.

    :)
     
    KrossFir3, Jul 29, 2019
    #1

  2. Redeem a game

    I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

    I've done both Online and Windows 10 steps from the link, but still the same error:

    Check the instructions that came with your code. You might need to redeem it on a different web page.
     
    MaciucSilviu, Jul 29, 2019
    #2
  3. Redeem a game

    Hi,

    One of the possible reasons as to why you're encountering issues in redeeming the game code is due to the game not available in your location. Currently, here are the languages that the game supports:

    • English (United States)
    • 中文(中华人民共和国)
    • 中文(香港特別行政區)
    • Français (France)
    • Deutsch (Deutschland)
    • Italiano (Italia)
    • 日本語 (日本)
    • 한국어(대한민국)
    • Polski (Polska)
    • Português (Brasil)
    • усский ( оссия)
    • Español (España, Alfabetización Internacional)
    • Español (Latinoamérica)
    If your language is not listed, that means that the game is not yet available in your country.

    If the game is available in your region but you're still having issues with redeeming the code, we suggest that you follow the steps provided on this

    link
    on how to redeem the game code from the Windows 10 Store.

    Notify us with the results. We'd be glad to further assist you.
     
    Catherine Cus., Jul 29, 2019
    #3
  4. Game shown as not redeemed

    Redeemed game

    Hello Greg_011,

    What platform are you using to redeem AoE? Microsoft Store? Steam?

    Usually when you redeem a game, you have to take one additional step and install the game from your library. If you redeemed your copy of AoE through the Microsoft Store, you can access your library by:

    Navigating to the top right of the Microsoft Store and click on the button with three dots on it, this will open a drop-down menu and from there you can click on the "My Library" option to be take to your library. AoE should be listed as one of your games and
    you should be able to install it from here.

    If you redeemed your copy of AoE through Steam, you can access your library by:

    Click on the "Library" link at the top of the Steam window, which should take you to your Steam library. From there, simply click on AoE and an option to install the game should appear.

    Hope this helps.
     
    BravoMan21, Jul 29, 2019
    #4
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Game shown as not redeemed

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