Windows 10: Games cause my PC to shut down

I'm playing Insurgency Sandstorm, and it causes my PC to shut down and reboot after the intro finishes. Not the only game this happens in; Hitman 3 also. When on DirectX 12. I can run games like Star Citizen, Battlefield 2042, and Cyberpunk 2077 with max settings perfectly fine. This is what the .dmp file saysMicrosoft R Windows Debugger Version 10.0.22621.1 AMD64Copyright c Microso - Pastebin.com

:)

 

Games cause the computer to freeze seconds after opening them for Windows 10

Hi,

Thank you for providing us the troubleshooting steps that you have performed.

I suggest to run the game in compatibility mode by following the steps below and check if it helps.

• 
  Right click on the ‘Setup’ icon for the game and click on properties.
  
• 
  Under Compatibility tab, check the option for ‘Run in Compatibility mode’.
  
• 
  Select Windows 8.1 from the drop down list.
  
• 
  Click on Apply and then OK.
  

Please revert with the result of the issue and we will be happy to help you.

 

pc gaming HELLO

Hi Robert,





To help you with your concern, we suggest that you perform the steps below:

• Sign out your account from the game.
• Restart your computer.
• Run the troubleshooter for Windows apps by clicking this
  link.
• Sign in your account and check it.

If the steps above do not work, we recommend getting in touch with the game developer to get the missing item you’ve purchased. Click this
link to contact the game developer.

Keep us posted.

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.