Windows 10: Games crash on new pc, can u help me read the event log ?

Hi,I built a new pc 3 months ago, and i frequently have crashes soft : game app crashing, and hard crash : pc crashingi updated all the drivers i could from bios, processor, gpu... updated windowsi changed the gpu, tried to modify the ram config 2 cards, each card on different slotshere's the detail of the event :Nom du journal :Application Source : Application Error Date : 23/06/2024 08:38:38 ID de l’événement :1000 Catégorie de la tâche :Événements d’arrêts inattendus d’applications Niveau : Erreur Description : Nom de l’application

:)

 

windows reboots when opening a game (with event system logs)

Hey my PC reboots without warning when opening a game

Things I've tried:

• Ran mdsched.exe and returned no errors
  
• Ran chkdsk on C drive with no errors returned
  

Links to event logs

system event log.evtx

system event log_1033.MTA

 

My PC crashed while playing a game and wiped my game folder. Can someone read the crashdump.dmp file and help me,

Hello,iakr

Welcome to Microsoft Community.

Based on the information provided in the crash dump file, it appears that the crash occurred while you were playing the game "A Plague Tale: Requiem" (APlagueTaleRequiem_x64.exe). The crash was caused by an access violation (ExceptionCode: c0000005), which means that the program attempted to write to an invalid memory address (0000000000000000) leading to a NULL_POINTER_WRITE_STRING_DEREFERENCE error in the VCRUNTIME140.dll module.



The specific source file responsible for the crash is "memcpy.asm" from the VCRUNTIME140.dll, and the line number is 40. This suggests that there might be an issue with memory copying (memcpy) operations, possibly due to corrupted data or an attempt to access a null pointer.



To identify the root cause and resolve the issue, you can try the following steps:

1. Check for Game Updates: Ensure that your game is up-to-date. Developers often release patches to fix bugs and improve stability.
   
2. Check Graphics Drivers: Make sure your graphics drivers are up-to-date. Outdated or corrupt graphics drivers can cause crashes in games.
   
3. Verify Game Files: If you are using a platform like Steam, you can verify the integrity of the game files to ensure that none of them are corrupted.
   
4. Check for Overheating: Monitor your PC's temperature while playing the game. Overheating can cause crashes. Make sure your system's cooling is working correctly and consider cleaning any dust inside the PC.
   
5. Reinstall Visual C++ Redistributables: Since the crash is related to VCRUNTIME140.dll, reinstalling the Visual C++ Redistributables might resolve the issue. Go to the following article to download the Visual C++ component-<Latest supported Visual C++ Redistributable downloads | Microsoft Learn>
   

Keep in mind that debugging crash dumps can be complex, and the information provided may not always lead to an exact solution. If the problem persists after performing the above steps, please try to upload the newly generated DUMP log to the cloud disk and share the download link here, it will help us see how the problem manifests.

Best regards,



Chandy |Microsoft Community Support Specialist

 

Windows 10 PC Crashing

Hi,

Thank you for contacting Microsoft Community.

I appreciate your time and effort.

I understand that Windows 10 keep crashing while playing game. I will certainly help you with this.

Please provide the below information:

• 
  Please provide us event viewer logs. To check the event log try the below steps:
  

• 
  Press WIN+X.
  
• 
  Click on Event Viewer.
  
• 
  Click on the administrative tool.
  
• 
  From the list, check the error code.
  

Try to update the chipset drivers from the manufacturer’s website.

I hope this helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.