Windows 10: Games freeze on Windows 10 but I can still hear sound.

Discus and support Games freeze on Windows 10 but I can still hear sound. in Windows 10 Ask Insider to solve the problem; I have a Intel Core i7 9750h rtx 2060 laptop and whenever I open certain games like genshin impact or I use a emulator like cemu, they will work for 5... Discussion in 'Windows 10 Ask Insider' started by /u/VengefulController, Sep 29, 2020.

  1. Games freeze on Windows 10 but I can still hear sound.


    I have a Intel Core i7 9750h rtx 2060 laptop and whenever I open certain games like genshin impact or I use a emulator like cemu, they will work for 5 minutes and then crash. My temps are fine and Minecraft works fine for some reason. Can anyone help me?

    submitted by /u/VengefulController
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    :)
     
    /u/VengefulController, Sep 29, 2020
    #1

  2. all games crash!

    ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.
     
    Easy Rhino, Sep 29, 2020
    #2
  3. Unable to hear sound

    Hi Arif,

    Thank you for posting your query on Microsoft Community.

    Please reply to the following question to better understand your issue:

    1. Is your issue confined to a single application or for all?

    Method 1: Run the troubleshooter.

    Please follow the steps below:


    • Type “Troubleshooting” on the Windows Search bar and hit enter.

    • On the left side of the Troubleshooting window, click on “View all”

    • Click on Windows Store App. Please provide a password if asked for it and click ok.
    Method 2: I would suggest you do the following steps and see if it helps:

    Update Sound, video and game controller drives from Device Manager.


    • Press Windows key + R key. Type "devmgmt.msc" and click Enter.

    • Expand the Sound, video and game controller drives.

    • Double-click on the drive.

    • In Properties, go to Drivers Tab and click on Update.
    Method 3: If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

    Follow the steps to uninstall and reinstall the driver.


    • Press Windows key + R key. Type "devmgmt.msc" and click Enter.

    • Expand the Sound, video and game controller drives.

    • Double-click on the drive.

    • In Properties, go to Drivers Tab and click on Uninstall.

    • Reinstall your audio driver from Manufacturer's Website in Compatibility mode.

    • Restart your system
    Hope this helps. Please respond if you have further related queries.

    Regards,
     
    Jesinta Rozario, Sep 29, 2020
    #3
  4. Marby Rey Win User

    Games freeze on Windows 10 but I can still hear sound.

    Marby Rey, Sep 29, 2020
    #4
Thema:

Games freeze on Windows 10 but I can still hear sound.

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