Windows 10: Garbled microphone after troubleshooting

I purchsed a USB microphone and it worked great. But yesterday I tried recording something and the volume was extremely low. I tried several basic steps to get it to recored at louder levels, but nothing worked. Then, I ran the Microsoft Trouble Shooter. It said it didn't find any issues, but now the microphone recordings aren't only low volume, they're completely garbled and muffled. I restored Windows back to the date prior to running the trouble shooter and uninstalled/reinstalled the USB Microphone, but that didn't work.


Here are the details of what I'm using:

Dell Inspiron Model P83G 2018

Windows 10

Microsoft 365 Home


I use the microphone to record training classes and really need it to work. I appreciate any help you can offer.

:)

 

microphone is not working

Hi Junezryaz,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10 and your steps in solving the issue.

I suggest you to run the microphone troubleshooter by following the steps below:

• Type “Troubleshooter” in the search box and press Enter.
• Click on ‘View All’ on the top left corner.
• Click on “Recording Audio” from the list and follow the prompts for troubleshooting.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.

 

Microphone Issue

Hi
Mateviar,

Upon analyzing the details you have provided, it is possible that the issue is with the
hardware
or the
device
itself. However, we need to make sure that is the case. To isolate this matter, we have some questions for you:

• 
  Were there any changes made before the issue occurred?
  
• 
  Have you tried using the microphone to another PC?
  
• 
  What are the troubleshooting steps have you done so far?
  

We suggest that you run the
Hardware and Device Troubleshooter. To run the
Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the
  Troubleshooter.
  

Update us on how it goes.

Regards.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John