Windows 10: Gateway Address not found

We have a new laptop that believe is very powerful. It has Windows 10.

A few days ago, I tried to login to it and tried to access the internet. I could login, but I could not access the internet. It seems I just could not get out on the internet.

I used the Windows 10 troubleshooting software and it gave me the reason:

default gateway address not found

I know that this is a common problem with Windows 10. How do i fix it?

I really want to get on the internet, but this software glitch will not let me.

Any help appreciated. Thanks in advance.

Respectfully,



:)

 

Great White Bengal

basic troubleshooting for network:

1. open a command window and type "ipconfig /all"
2. record the ip address of the network card and your gateway (usually 192.168.1.1)
3. in the same command window ping the loopback address (127.0.0.1 - checks the networking ability of the system before the NIC). If this works, go to the next step.
4. in the same command window ping the ip address of the network card (checks the networking ability of the NIC). If this works, go to the next step.
5. in the same command window ping the gateway address (again, usually 192.168.1.1 - checks the network from the PC to the gateway). If this works, go to the next step.
6. in the same command window ping the address 74.125.225.72 (this is an address for google.com - checks the network from the PC oout to the internet). If this works, go to the next step.
7. in the same command window ping google.com (checks DNS).

If this stops anywhere in the process, that's where your issue lies, and you can start troubleshooting at that point.

 

"No Internet Access" on Ethernet and Wireless - Windows 10

Steps taken to resolve:

• Downloaded from Realtek and installed Windows 10 driver for Realtek PCIe FE Family device
• reset winsock and ip4 and ip6.
• reset DNS cache
• forced media connection by changing ip4 to fixed ip address, gateway, and dns server. Able to ping other devices on network - including gateway, but could not connect to internet. Diagnose unable to find issue with connection.
  • "ipconfig /release" message is "no operation can be performed on (adapter name) while it has its media disconnected."
• when using DHCP, do not receive response from default gateway, so ipconfig has strange addresses. Diagnose returns:
  • "Ethernet" doesn't have a valid IP configuration.
• all other computers on network able to use DHCP for addresses.

trudging through topics on tech forum(s) to find other solutions. Need suggestions on resolution.

 

Limited Connectivity Win 10 (Deafult Gateway Not Avaliable)

Hi John,



This could be an issue with the network configuration for the Ethernet connection on the computer due to incorrect gateway setting as compared to the default gateway.



Is there any third party security software installed on the computer?

Check for the network IP and compare it to the default gateway IP. Follow the steps:

• 
  Press Windows and R key and type cmd. Hit Enter. Type “ipconfig/all” without quotes and hit
  Enter.
  
• 
  Check if the default gateway IP and the network IP (IPV4 or more appropriately IPV6). (Refer to the description provided above in context of the IP matchup).
  

To troubleshoot the issue further, I would suggest you to run the network troubleshooter and check if it finds and fixes any issues with the network settings. Follow the methods:



Method 1: Reset the IP configuration and check if it fixes the issue for us. Follow the steps:

• 
  PressWindows and R key together and type cmd. HitEnter.
  
• 
  Type the following commands and hit Enter:
  

netsh winsock reset

netsh winsock reset catalog

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh int ip stop

netsh int ip start



Hope it helps. Get back to us with the updated status. We’ll be glad to assist you further.