Windows 10: gdi32full.dll in KB 4561621 crashing print spoolers

Any of my users who have updated their 1803 Enterprise machines to KB 4561621 containing the new gdi32full.dll are having printer splwow64.exe crashes when trying to print. these crashes are caused by faulting module gdi32full.dll when printing to Ricoh MFD printers through a Windows Server 2012 R2 print server.

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Print Spooler Issue

Hello Sree,

For step by step instructions on how you can manually start the Print Spooler Service, follow these:

• Click Windows tab.
• Type Control Panel > System and Maintenance
  > Administrative Tools.
• Double click Services.
• Right click to the Print Spooler service > Properties.

However, we suggest you can refer to an answer given by Prabhavathi Patil on this

thread.

We also recommend that you update the driver for your printer.

Let us know if you need further assistance.

Thanks.

 

print spooler

Hi harley707. I'm here to help.

Try these steps. (I will leave a link to the video I found these steps in at the bottom of this reply. The website is not a Microsoft website.)

1. Right-click the lower left corner of the computer screen to open the menu.

2. Click Search and type "services" and press "View local services".

3. Scroll down the list until you find "Print Spooler".

4. Right click "Print Spooler" and press Restart.

The Print Spooler will restart.

If your printer spooler will not restart, you might have to restart your computer.

Link:

Thanks.

 

Print Spooler Service Crashes

I managed to resolve.

1) Replace the dll and the print spooler service.

(Solved) Print Spooler Service is Missing / Not Listed (Fixing Guide)

2) Execute the Reg mentioned above as well in the article.