Windows 10: Gears 5 Ultimate Edition refuses to install/update

Hi,

I've searched everywhere on the web to find an answer but I cannot.

I have purchased last year Gears 5 Ultimate Edition which has lived happily on my PC since then. The other day, there was an update which failed for the game. The game magically uninstalled itself it seems. So when I try and reinstal the game, nothing happens. Also, strangely enough the game is not listed in my start menu, however it does show up in my Xbox Beta app, however it refuses to launch.

I've tried resetting the store app and my PC is up to date, I am lost on how to fix this.

Many thanks,

Paul

:)

 

Gears of war ultimate edition

Hi Michael,

I realize that you are facing issue with the Gears of war ultimate edition game. I will try to help you with this issue.

Suggest you to refer to these articles to check if that helps.

Gears of War: Ultimate Edition on Windows 10 FAQ: Xbox Support

Gears of War: Ultimate Edition on Windows 10: Xbox Support

Keep us informed to help you further.

 

Gears of War Ultimate edition Prpblem

Hi Neil,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

I appreciate the troubleshooting steps you have performed to try to resolve the issue.

Refer the links below.

Troubleshoot Gears of War: Ultimate Edition on Windows 10.

Gears of War: Ultimate Edition on Windows 10.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

Thanks

 

I can't install Gears 5 Ultimate

I have the same issue on both my laptop and my wife's desktop. It's not just
Gears 5, other Xbox games on my PC have the same issue. One more title I can 100% confirm is having the same issue is the new
Blair Witch.

Both computers:

• Have the latest version of Windows 10, regularly updated
• All Store apps, including the Store app (the actual app for Microsoft Store) are regularly updated
• System specs are way above minimum recommended
• Everything else (both traditional and Store apps) work normally
• Unaffected apps update and install without a hitch
• Cannot install the affected Xbox games neither via Microsoft Store app or the new Xbox (Beta) app
• Have their regions set as English (UK), just as my Xbox One console. Also tried with my home region,
  Serbia, nothing changed.
• I've run all the troubleshooters and Store app fix solutions offered by Microsoft. Nothing changed.

The issue does not occur on my Xbox One console. Gears 5 downloaded successfully on September 2, just before midnight on September 6 I got the message that it's ready to start - just as promised.

I've noticed that in the Microsoft Store app:

• Attempting to install Gears 5 Ultimate Edition Pre-Order will yield no results whatsoever. Nothing changes, like the Install button was not clicked at all, no matter how many times I click it.
• When I scroll down to In this bundle section and select just Gears 5 from there (so no Ultimate/Pre-Order bonuses), and try to install it from the Store page that opens, I will get the "Try again later. Something happened at our
  end" generic error message

The Xbox (Beta) app just hangs for a minute after attempting to initiate an installation, and then just says "ERROR". No other info.

A solution/fix would be highly appreciated as I've spent roughly 7 hours trying to make this work in the past few days, and have no answers.