Windows 10: Gen 1 Surface Laptop stuck in boot loop. Possibly power issue.

My brother plugged my laptop into an aftermarket charger that he got off of amazon and it stopped booting. When I hit the power key, the windows logo lights up for a few seconds, then the display switches off, then the logo comes back on. It does this for about 20sec until it tires itself out. Doesn't matter if it is plugged in or not. I've tried a lot of ways of getting to a boot menu, but none work.


My hypothesis is that the power supply is cutting out after a few seconds of attempted booting. Is there anyway that software such as a boot drive could help this? If not, is there anyway I could open the laptop up and attack the problem myself? If not, then I guess I would take to a repair person, but it feels foolish since I just want the data off of the hard drive.


Thanks in advance for all advice.

:)

 

Stuck in Reboot loop after power cut

Hi,

We understand your concern and appreciate the time and effort that you have invested in to fix the issue.

Before we proceed, I would like you to state which troubleshooting steps have you performed bedsides the mentioned to fix the issue.

As per the description, I suspect that you might be stuck in a reboot loop. I suggest that you perform Power Drain and check if it helps

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

Hope this helps

Regards

 

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Surface Pro Stuck in a boot loop

Hello all. Having some big issues with a Surface Pro. Yesterday, I did a check in Windows Updates and it found two firmware updates for this Surface. The updates were from January of this year. So I chose to download and install them. Not thinking, Bitlocker is on. Firmware updates on Surfaces with Bitlocker never mixes.

I am now getting a boot loop that only shows a windows logo and a small circle that slowly fills blue, almost fills but never does, and then reboots and repeats.

I have tried holding the power button for 30 seconds, the two button shutdown, inserting a Windows 10 USB, nothing. I'm out of ideas at this point.

Anyone have anything else? I need to get this machine back up and running ASAP if at all possible.