Windows 10: Generic USB Bulk Device does not appear in Device Manager

Hello, I am in need of some help regarding a USB device. My problem is that there is a USB device which no longer appears in my device manager. I have used this device on the same PC and same Windows installation before and it worked fine. Now it does not work a Windows application doesn't find it on the&n

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USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

USB devices not working


Since my PC was updated to Windows 10 I have been having trouble with USB devices not working. It appears the drivers do not load or do not work. Example is my Saitek rudder pedals. They appear to be fully installed and appear in the device list but they do not work. I go into the device manager and update the driver to the exact same driver and it works.
I plug in my iPhone and it is recognized as an iPhone but appears in the Other Devices with a yellow exclamation. A check and it says there are no drivers. Manually find the drivers and update them and it is good until I pull it out. Next time I plug it in same thing.
Phantom 3 pro wont show the disk drive and have to load in a generic disk drive driver and all good. This list goes on.

I have found no suggestion on the net that help me so far.

Anyone else had this issue and have they solved it?

Thanks.

 

Multiple "Generic MassStorageClass USB Device" entries in Device Manager

Having four entries "Generic MassStorageClass USB Device" under "Disk drives" in Device Manager:





The File Explorer, even the whole system (Windows 10) is incredible slow. There are
no USB sticks etc. attached. The only entry that makes sense is ST3500312CS which is the hard disc drive. Also shortcuts to .exe take decades to launch. After removing the "Generic MassStorageClass
USB Device" the issue seems to be gone, but reoccurs after some time ....

When uninstalling the "Generic MassStorageClass USB Device" they appear again and again ... There are also no drive letters associated to those "Generic MassStorageClass USB Device".

This is very frustrating, because my old laptop (bought February 2012) is much faster than my newly bought (2017) desktop PC ... Both running Windows 10 ...

Any suggestions?