Windows 10: Get Started App - Video Won't Play

I've just upgraded to Windows 10 from Windows 8.1. Videos play fine in Windows 10 from VLC and Media Player but the Get Started App fails to play a video. What may be wrong?

:)

 

viewing videos on windows 10

Why don't videos play on windows 10? You tube videos won't play (sometimes the sound works but the video doesn't play), even the get started videos won't play. Is there a fix?

 

Windows 10 won't let me play videos from websites

Another thing - I've just been into the getting started screen on Microsoft site and tried to view the video about the Xbox App - guess what - it won't play and comes up with the message 'Error - Video could not be decoded'.

Does this get me closer to a solution?

 

Hello Steve,

I had the same problem. Click on tutorial link below, this troubleshooter worked for me. Then reboot your device after you run this troubleshooter. Afterwards, make sure you have an Internet connection. Once you start the app give it plenty of time to load all the videos before attempting to play one of them.

https://www.tenforums.com/tutorials/4...0-a.html?ltr=W

Hope this helps,
John

 

Running the Store Troubleshooter fixed the problem for me in my Admin account but not my user account. It found the IE temporary file location was incorrect and reset it. Note you have to reboot for the changes to apply. I still can't get it to work in my user account.

 

Glad to see you've sorted some of your video issue.

Many Microsoft users have reported corrupt user accounts after upgrading to Windows 10.

For the user account issue try creating a new user account, then move you personal files from your old user account to your new user account and delete the old account. Reboot, try to run a "get started" video.

Keep us posted.

John

 

I'm in discussion on another thread about how to reset apps at https://www.tenforums.com/tutorials/4...ws-10-a-4.html

I'll try the app reset command when available after 2nd Aug and the powershell command given in the above thread.

If that doesn't work, I'll just create a new account and copy the files across. I haven't done this before in Windows 10 - does the procedure here still apply https://support.microsoft.com/en-us/...#1TC=windows-7 ? I have various complex filenames beginning with ntuser...... Presumably I shouldn't copy these to the new profile (see below)?




I guess I'll have reinstall my apps but everything else should be OK

 

First try the Powershell fix recommended by Shawn (Brink) in the another thread your following.
https://www.tenforums.com/tutorials/4...ws-10-a-4.html

If that does not fix the video issue in your standard user account, then go ahead and create a new user account as previously discussed here. Do not copy any of the NTUSER.DAT files you have listed in your screen shot.

Please, keep us posted on your progress.
John

 

The powershell command didn't work. In addition, I can't play the other videos in the Get Started App (see screenshot) in this user account only. Am I missing a codec needed? Note I uninstalled Java in case that is needed.