Windows 10: GetHelp app not loading, and then when I click Contact Support, it throws an error and...

This is kind of absurd... Yesterday, I tried to contact support over an product key issue. I went through GetHelp's steps, and it said, "We will call you in 2 minutes". I got a phone call immediately after that, which I picked up, heard the robotic voice, and confirmed that I wanted to speak to somebody. The line then just went dead. It didn't hang up, no waiting music, it was just a dead line. I left it on for 5 minute before hanging up.I then tried to use GetHelp on the desktop and the browser, to no avail. If I use it on the Desktop, it just shows the loading indicator indefinitely and

:)

 

Contact support app

I never noticed this app before until today. An app listed in start menu called 'Contact Support'. So I clicked it just to take a look. But the app just starts to open and then immediately crashes/shuts off. I logged into another user acc on my machine and it opens just fine.

Usually if an app is playing up on my computer I go into the settings - apps list and reset the app which normally sorts things out. But contact support is missing from the list. Does anyone use the app and have any problems with it?

 

Deleting contacts from Windows 10


When you say Windows Mail Live are you referring to Mail app or Windows Live Mail?

I suggest you to try the steps provided below and check if it helps.

• Open Windows Live Mail.
• Press Ctrl + 3 using your keyboard. Right-click on the contact to delete it if it is a single contact.
• Highlight all contacts by pressing Ctrl + A.
• Click Delete located on the Ribbon bar.
• Click OK when you see the message These contacts will also be deleted from Hotmail, Messenger, and other Windows Live services.

After following the steps above, all your contacts that you have manually added to your account will be deleted however, contacts coming from third-party sites such as Facebook will not be deleted unless you remove Facebook from your account.

For Mail app:

Open People app then delete the contact.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Contact support app

I totally agree with you Davy. Am sick and tired of the bugs. I use Windows 10 = Buggy, Mac OS Sierra = Buggy, iOS 10 = Buggy. Heck even my Sky HD (UK satellite giant) = Buggy. These big companies try to innovate but just end up piling bugs ontop of bugs. And they don't fix them. The MS native apps are the worst offenders. This particular issue with Contact Support is a joke because you cant reset the app as it doesn't appear in the settings - apps list. The irony that a contact for support app doesn't work!!! Of course it's a local issue to my PC but it's just typical of the modern day Windows, the OS causes so many problems or frustrations! I spend more time updating the machine than actually using because MS pumps out way too many updates. Tonight is patch tuesday so no doubt a cumulative update that will take far too much of precious spare time and because I don't trust the update will need to be handheld and watched, tested after.

I think it's time to consolidate and focus on the bugs instead of new features. I'd take stability and less bugs over new features anyday.