Windows 10: getmydrives malware site stripped mouse driver. Not able to navigate to re-install.

a driver malware site get my drives.com installed malware and stripped out mouse driver. I can see the driver is not installed under settings. I cannot get enough functionality off the tab and windows symbol to navigate or search or start a install of a new driver. working on a senior citizens computer who did not know how to avoid malware sites.

:)

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.

 

no mouse driver in Windows 10

Hi,

An outdated or incompatible mouse driver can be one of the factors why this issue occurs. To assist you with your concern, we recommend that you follow these steps to check if the device is recognized correctly in Device Manager.
To do this, follow the steps below:

• In the Search box, type Device
  Manager and press Enter.
• Navigate to Mice and other pointing devices.
• A yellow exclamation means that the mouse driver is not installed properly. You can right-click and select
  Uninstall.
• Right-click on Mice and other pointing devices and select
  Scan for hardware change.
• If the yellow exclamation mark still exists, go to their support site to search your product name and find the corresponding mouse driver to install and update.

Note: If there are no pointing devices, it indicates that there is no mouse configured or it is a mouse hardware failure. We suggest that you contact
your system manufacturer to report the status of the device and to identify if this is a hardware related issue.

Let us know if you need further assistance.

 

Keyboard and Mouse Drivers fail to install

Hi,

For us to properly isolate the issue with your keyboard and mouse drivers, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
• What is the exact error message?
• When did the issue first begin?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Have you checked in safe mode if it's the same?
• Have you tried downloading the latest driver for your mouse and keyboard? If not, we suggest that you check the manufacturer's website for the latest driver.

We look forward to your response.