Windows 10: Getting a Cooling Fan Error on my HP Laptop

I have a Windows 10 HP laptop, 17.3 in. that I bought new in 2019. It's lightly used by me and appears to be clean. I'm the only user. During the first year, it was hardly used at all and kept in it's own draw in my den. This past year I use it around an hour a day, no gaming, just regular use. I still use the cloth protector over the keyboard when I close it after shut down.

Been getting an error and blue screen during start up, not all the time, but sometimes. It says 90B and I do hit enter sometimes to use it anyway. Like I say, many times it's not even on for an hour. I vacuumed the vents and then used canned air. Did not help.

I've been to HP support and didn't see anything that could help, tried to use their chat feature and was caught in a loop, never getting a human. I went into Device Manager and thought I may need a driver update, but the result was the computer had the driver it should have, no updates.

My question now, since I really can't understand why I'm having this problem, is what can I do that's safe and easy to see why this is happening and how I can fix it at home.

Is there something on this laptop where I can see why it's overheating and what is causing this error? Is there something already on the computer that would test the temperature? I don't know much about computers, and would appreciate any advice.

:)

 

Cooling external Fan

Hi Paul,

For us to isolate the issue with your external fan, please provide the following information:

• When did the issue start?
  
• Have you tried connecting other USB external devices to your laptop? If yes, what was the result?
  
• Have you tried connecting your external fan to another computer?
  

We're looking forward to your reply.

 

Cooling external Fan

I have connected a cooling external Fan to my Acer laptop through a USB key and I an using Windows 10 Operating system and I have received no Recognition that it is connected and I am worried if it will even work as sometimes the Laptop gets hot and
I feel I need this extra bit of cooling ! any suggestions gratefully appreciated !!.

 

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