Windows 10: Getting a new password as the administrator

Discus and support Getting a new password as the administrator in AntiVirus, Firewalls and System Security to solve the problem; Hi I'm the only admin for my Microsoft 345 account and have forgotten my password. When I ask to reset it it tells me to speak to my administrator... Discussion in 'AntiVirus, Firewalls and System Security' started by StephW_994, Nov 12, 2019.

  1. Getting a new password as the administrator


    Hi


    I'm the only admin for my Microsoft 345 account and have forgotten my password. When I ask to reset it it tells me to speak to my administrator which is me but when I go onto the admin portal it asks me to put in my old password to be able to change the password! Any help v gratefully received!

    :)
     
    StephW_994, Nov 12, 2019
    #1

  2. Win10 lost UAC (administrator)password

    Hi,

    Thank you for posting your query on Microsoft Community.

    I understand that you forgot the administrator account password and you are unable to login. We will help you to resolve the issue.

    I suggest you to log in to built in administrator account and create a new administrator account.

    Please try the steps given below and check if it helps.

    Step 1:


    • From the Lock screen, click on
      Power
      button.

    • Press and hold the Shift key from the Keyboard and Click on
      Restart and try to enter the Safe mode.
    Kindly try to start your computer in Safe mode from the Windows Recovery Environment. Follow the below step.

    Step 2:

    • After your PC restarts to the Choose an option screen, select Troubleshoot
      > Advanced options > Startup Settings >Restart.
    • After your PC restarts, select a startup setting as Safe Mode by pressing the corresponding number.
    Once you have entered into the Safe mode then, open Command Prompt and enable Built in Administrator.

    Step 3:

    Follow the below steps to enable Built in Administrator:


    • Open Command Prompt from
      Windows Recovery Environment
      .

    • Copy and paste the below command and press Enter.
    net user administrator /active:yes


    • Close the Command Prompt.

    • Try to login though Built in Administrator and change the earlier password or you can create new user account.
    Refer the below link to create the new Local user account.

    Create a local user account in Windows 10

    http://windows.microsoft.com/en-my/windows-10/create-a-local-user-account-in-windows-10

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Nov 12, 2019
    #2
  3. administrator password

    Thank you for writing to Microsoft Community Forums. In this case I suggest you to try converting your account into administrator. Follow the steps below,

    1. Search for Run on
      Windows search bar.
    2. Type netplwiz in the run window and click on OK.
    3. It would prompt you for password of admin account, put in the password.

      If you have not set any password, just click on OK.
    4. Double click on the user account you want to change and go to
      Group Membership.
    5. Now select Administrator and click on
      Apply and OK.


    To set up pay support for home users, please log on to
    https://support.microsoft.com/en-us/contactus



    Hope it helps

    Manjunath H

    Microsoft Community – Moderator
     
    Manjunath_H, Nov 12, 2019
    #3
  4. jimbobs Win User

    Getting a new password as the administrator

    Administrator level User

    Got the laptop. It's a Lenovo G500 so possibly has Lenovo stuff in the way? Anyway, booted it normally and it opens into a regular account without admin privileges. Rebooted it into Recovery mode (per Option 5) and get Lenovo logo and Preparing Automatic Repair message; then Select Account + "You need to sign in as an administrator to continue but there aren't any administrator accounts on this PC". There is an option "Forgot your password or don't see your account?" but selecting that brings up a screen which should list admin accounts but there aren't any. Pressing the only option on that page Restart leads eventually to a BSOD with Stop code: 0xc00002e3 (which I know is misconfigured o/s or missing or damaged system files).

    Can anybody suggest next steps in resolving this?
     
    jimbobs, Nov 12, 2019
    #4
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Getting a new password as the administrator

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