Windows 10: Getting AADSTS50020 account error when trying to install printer on home network

Discus and support Getting AADSTS50020 account error when trying to install printer on home network in Windows 10 Drivers and Hardware to solve the problem; My networked printer suddenly stopped talking to one of my PCs. It still works on other PCs. Not a printer issue. I tried removing and reinstalling... Discussion in 'Windows 10 Drivers and Hardware' started by JustWannaInstallPrinter, Jan 16, 2021.

  1. Getting AADSTS50020 account error when trying to install printer on home network


    My networked printer suddenly stopped talking to one of my PCs. It still works on other PCs. Not a printer issue. I tried removing and reinstalling it. When I search for printers, it forces me to log on. I had to create a Microsoft account to get past this. However, when I use that, I get this msg:


    AADSTS50020: User account from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'dae89220-69ba-4957-a77a-47b78695e883'Universal Print Native Client in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.


    This is a home network with a wifi and a network printer. I have "Windows 10 Home" What is going on here? To install a printer, do I now need to become a Microsoft networking expert, and figure out tenant services, live.com, and Azure? Can someone point me to an online course where I can get my Microsoft certification in these areas so that I can then go on to print my documents?

    :)
     
    JustWannaInstallPrinter, Jan 16, 2021
    #1
  2. newtekie1 Win User

    Can't share printer—getting error message

    Actually, my business card does say "Senior Network Engineer"*Laugh :laugh:, but that is only part of what I actually do, we are a full computer shop handling anything from basic computer setup to corporate networking to custom builds.

    The error is definitely a problem with the 64/32 bit drivers conflicting, it is a real pain in the ass especially with Lexmark printers. With HP printers, you can just use a net use command to map the network printer to the LPT1 port and then install the printer as a local printer. However, Lexmark usually doesn't allow this with their printers, the drivers are coded in a way that won't allow them to be installed on an LPT port if the printer is supposed to be USB.

    You can try removing the lexmark driver from the XP additional driver section, then try connecting to the printer again. It should ask you for the proper driver. You should be able to extract the lexmark driver somewhere on the 64-bit machine, and point to that location when asked. Also, if this is successful, you will probably have to go into both the XP and the Win7 machine's printer properties, go to the advanced tab, and change the print processor to WinPrint with datatype being RAW.
     
    newtekie1, Jan 16, 2021
    #2
  3. sledge1 Win User
    Printer setup error - AADSTS50020

    Hello, I am having problems printing. My printer suddenly stopped working, so I decided to reinstall it, and it finds the printer, but asks me to sign in to my MSFT account and comes up with the following message: AADSTS50020 "User Account xxxxx does not
    exist.

    I have no idea what is going on here. Everything else is working just fine. This is my personal account.
     
    sledge1, Jan 16, 2021
    #3
  4. newtekie1 Win User

    Getting AADSTS50020 account error when trying to install printer on home network

    Can't share printer—getting error message

    Step 1: Go to store.
    Step 2: Buy a less shitty printer.
    Step 3: Pick up some beer while you are there.
    Step 4: Enjoy both your new printer and your beer.

    In all seriousness, I have had more issues with Lexmark printers and their shitty drivers then any other manufacturer, HP is a close second though.

    However, if you don't want to get a new printer*Laugh :laugh:, and I can understand that, when my Lexmark was giving me the same troubles in Win7(and Vista) I had to make sure the Windows firewall was ON and the firewall service was enabled and running. After I shared it I could re-disable the firewall and firewall services.
     
    newtekie1, Jan 16, 2021
    #4
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Getting AADSTS50020 account error when trying to install printer on home network

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