Windows 10: Getting blue screen error on my new Windows 10 Laptop without any hardware issue

In my new HP Laptop 15-bs0xx model new laptop (with inbuilt Windows 10 Home Edition Single Language OS) I am getting blue screen error with different error code each time like following:

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Stop code: SYSTEM SERVICE EXCEPTION

What failed: Ntfs.sys

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Stop code: CRITICAL PROCESS DIED

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Stop code: THREAD STUCK IN DEVICE DRIVER

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Then I contacted HP Support, and they asked me to do a extensive hardware diagnostic test. I executed it on all the hardware components. And all the test were passed. Then they recommended me to do a factory reset, which I did, but I am still getting blue screen error with the following stop codes:-----


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Stop code: IRQL NOT LESS OR EQUAL


I get this blue screen error at times while I do my regular work.


So can anybody help me to fix this issue?

:)

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Windows 10 keeps crashing and getting blue screen errors

Hi Raine,

It appears that you're still encountering blue screen errors on your Windows 10 PC even after performing a clean installation for the second time. BSOD could be caused by hardware or driver problems. For us to effectively assist you with your concern, we
would like to know the following:

• What's the model of your Toshiba laptop?
• Are there any error messages related to the issue?
• Have you tried any troubleshooting steps aside from clean installation?

You can troubleshoot blue screen errors by following steps on this article.

Keep us posted and we'll be willing to provide further assistance.