Windows 10: Getting blue screen of death: (after trying to install some new drivers from 'driver easy'...

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Blue screen of death when installing driver

I was installing drivers on my new pc i just got done building. I am running the free version of windows 10 pro. When i got to the graphic card (GTX 1060 6GB) i was installing drivers and then i got the blue screen of death. Could it just be because i was
installing drivers that caused it?

***Post moved by the moderator to the appropriate forum category.***

 

Blue screen error: APC_INDEX_MISMATCH when trying to install Audio driver

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you get a Blue Screen error with “APC_INDEX_MISMATCH” when trying to install Audio drivers. I’ll certainly help you with this.



However, please let us know:

• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  
• What is the make and model of the computer?
  

An incompatible system driver causes the Blue screen error APC_INDEX_MISMATCH. For more information see

Bug Check 0x1: APC_INDEX_MISMATCH.



I would suggest you to refer the troubleshooting steps mentioned in the article

Troubleshoot blue screen errors and check if that helps.



However, I would also suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to
C:\Windows\Minidump, upload the files to OneDrive and share the OneDrive link.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Blue Screen of Death

Hi Kevin,

I am sorry to know that you are getting Blue screen errors.

Along with the suggestion provided by ZigZag, try the steps below.

If you see the blue screen only after sign-in
and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
• If this resolves the blue screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command.
  

powershell

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Use the System File Checker tool to repair missing or corrupted system files:

http://support.microsoft.com/kb/929833

Fix Windows corruption errors by using the DISM or System Update Readiness tool:

https://support.microsoft.com/kb/947821?wa=wsignin1.0

To uninstall a driver refer the steps below.

• 
  Press Windows Logo Key+X. Click On
  Device Manager.
  
• 
  Then find the driver that you are trying to uninstall and right-click on it to
  Uninstall.
  
• 
  Follow onscreen instructions to uninstall it.