Windows 10: Getting BSoD when installing Intel Graphics Driver

I'm getting a BSoD on Windows 10 when I'm trying to install Intel Graphics Media Accelerator 3600.


The first BSoD error happened in the middle of the installation with the error: UNEXPECTED KERNEL MODE TRAP


I rebooted and tried again. Lauched the installation, it worked this time, but when I try to boot, it gets a BSoD again with the error: VIDEO TDR FAILURE


It's on a loop and I have to rollback the driver through safe mode.


PS: I checked the Memory Diagnostic Tool, no errors were found.


Any solution to this?

:)

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Unable to detect Intel Graphics 630 drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that Intel HD Graphics 630 drivers are not getting detected on your computer.



As you have mentioned that you get an error no compatible device found when trying to update driver, I would suggest you to check if there is any hidden device for Intel HD Graphics 630 in the Device Manager. Refer the steps mentioned below:

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type devmgmt.msc and hit
   Enter.
   
3. Click on View and click on
   Show hidden devices.
   
4. Go to Display adapters and expand it.
   
5. Now, check if Intel HD Graphics driver is listed as
   greyed out device.
   
6. If you see the Intel HD Graphics driver, right click on the driver and select Update Driver.
   
7. Restart the PC.
   

I would also suggest you to check in BIOS if the option for Integrated Graphics is disabled. If the option is disabled, I would suggest you to enable and check.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems
resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.




Let us know how it goes.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 upgrade fail BSOD - AMD/Intel Hybrid (Switchable) Graphics - Sony Vaio SVE14A26C

Hi,

Thank you for posting in Microsoft Community.

Windows 10 will run on a PC with AMD/Intel Hybrid (Switchable) graphics.

Since Sony has confirmed that you might face BSOD with AMD/Intel Hybrid (Switchable) Graphics SVE14A* computer model. I would suggest you to disable one of the graphic card driver and then try upgrading to Windows 10 and check.



For disabling one of the graphic card follow the steps .

Uninstall the Device Drivers :

a) Press “Windows Logo” + “X” keys on the keyboard.

b) Click on “Device Manager” from that list.

c) Search for the Graphics Card device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
the corrupted drivers from the computer.

d) Follow the on-screen instructions to complete it and the restart the computer if prompted

Hope it helps.

Reply us back with the update of the issue.

Thank you.