Windows 10: Getting BSOD while playing games

Discus and support Getting BSOD while playing games in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello! I don't really know much about computers, so this entire process has been a little bit draining to work through as I'm trying to understand... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AnnaC17, Jun 18, 2019.

  1. AnnaC17 Win User

    Getting BSOD while playing games


    I don't really know much about computers, so this entire process has been a little bit draining to work through as I'm trying to understand the content as I'm trying to fix the problem.

    Recently, I was playing BDL2 with a friend of mine when my PC blue screened out of nowhere. I remembered how to check the Event Viewer for the reason the system had an error that forced BS, so I went to check and saw the following:

    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    and APPID
    to the user DESKTOP-7H0H62T\annai SID (S-1-5-21-872993360-701220421-2617451835-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

    Upon seeing this, I took to some lengthy internet searching to find the solution to my problem and stumbled upon a couple of threads referring to the error I was receiving. In a few of the threads, I noticed that people were told to run a scan of their computer through System File Checker and to also run DISM. Again, as someone who doesn't understand much about computers, I don't fully know what this means, but from what I gathered, it's essentially checking the integrity of all the files on the computer to look for corrupt files? Unsure, but I understand the concept. Anyways, I received a message that said all was well, so I ran back to square one.

    I found another thread that discussed the issue I was having:
    I saw the following instructions listed several times:

    1. Click Start -> Run -> Type -> dcomcnfg, expand Component Services -> Computers -> My Computer -> DCOM Config.

    2. Click View -> Detail -> Now you will get Application Name and Application ID in right side.
    3. Scroll down and find the application ID {AD65A69D-3831-40D7-9629-9B0B50A93843} -> Right Click -> Properties and select the Security tab.
    3. Click Customize under "Launch & Activation Permission" -> click Edit -> Add in the account NT AUTHORITY\SYSTEM and set local launch and local activation.
    4. Restart the application Service linked to this Application ID or restart the server and monitor

    So I began to follow the instructions as the posted issue was essentially identical to mine. I haven't made any changes yet as I've run into a couple problems, 1) I don't want to ruin anything with my ignorance, and 2) I ran into another problem once I found the AppID. I found that the AppID traced to Runtimebroker - whatever that means - and when I went to the security tab under properties, things weren't available to me. For instance, after selecting edit under "Launch & Activation Permission," I couldn't add, I couldn't change permissions, and it was all essentially grayed out. It generated a textbox as I was opening the properties window that said the following:

    "One or more of the permission entries attached to Registry Value has an unrecognized type and can not be displayed."

    I have absolutely no idea what this actually means and how to remedy the problem here. I really want to understand this in the event that it happens again or if there's a way I can change it all. I'm unsure if blue screens damage your PC over time, but they don't sound good and certainly don't feel good as they're happening.

    So all in all, I'm looking to understand what's happening, why I received the blue screen, how I can prevent this from happening again, and how to actually fix the problem. I can post specs if needed and can promise that all of my drivers are up to date. I regularly check my drivers and clean my PC, so clutter and lack of updates aren't the problem here (I hope). I haven't made any massive changes to my PC or anything. I just don't know what prompted the BS and why it triggered while I was essentially doing nothing on my PC. Anything is appreciated, I would love to learn and understand this a little bit more. If you can't answer, I implore you to please ask anyone else who can, I am so very interested in fixing this issue and understanding what exactly generated the BS.

    Thanks so much,


    ***Modified title from: BSOD - permissions?***

    AnnaC17, Jun 18, 2019

  2. BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    Hope this helps. Keep us posted on the status for further assistance.
    Eeshwar Kumar, Jun 18, 2019
  3. menanico Win User
    BSOD playing various games

    Hello everyone, i would love to get some help whit my problem. As the title say i get different BSOD when i play games like Dragon age or Assassin creed.
    Here's a link to a post in tomshardware forum, they suggested me to ask in this site: BSOD when playing games - Windows 10 - Toms Hardware
    You can find some information in there, if you need more i will do anything to simplify your job.
    menanico, Jun 18, 2019
  4. Geethu B Win User

    Getting BSOD while playing games

    Getting BSOD while playing game Skyrim.


    Thank you for contacting Microsoft Community. I understand that you are getting BSOD (Blue Screen of Death) while playing game Skyrim. I will surely help you with this issue.

    To understand the issue better, let me know what is the make and model of the computer?

    This issue could have occurred due to these reasons:

    1. Corrupt graphics driver.

    2. Conflict between third party applications.

    Method 1:

    I suggest you to download and install latest graphics driver from the computer manufacturer website and check if it helps.
    If Windows 10 drivers are not available, I would suggest you to install latest display driver in compatibility mode.

    To install the display
    driver in compatibility mode, I would suggest you to follow these steps:

    a. Download the latest display
    driver from the manufacturer’s website and save it on your local disk.

    b. Right-click on the setup file of the driver and select “Properties”.

    c. Select “Compatibility” Tab.

    d. Place a check mark next to “Run this program in Compatibility mode” and
    select latest Windows version from the drop down list.

    e. Let the driver install and then check the functionality.

    Method 2:

    If the issue persists, I suggest you to install the game in a clean boot state and check if the issue persists.
    Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

    How to perform a clean boot in Windows

    Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot"
    in the provided link to return your computer to Normal startup mode.

    Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.
    Geethu B, Jun 18, 2019

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