Windows 10: Getting BSOD with a "stopcode: Reference_By_Pointer" when playing a specific Game

Discus and support Getting BSOD with a "stopcode: Reference_By_Pointer" when playing a specific Game in Windows 10 Gaming to solve the problem; For some reason, i keep getting BSOD with the stopcode of "Reference_By_Pointer" when playing Phantasy Star Online 2 it doesn't happen with anything... Discussion in 'Windows 10 Gaming' started by -Kieffer-, Feb 25, 2021.

  1. -Kieffer- Win User

    Getting BSOD with a "stopcode: Reference_By_Pointer" when playing a specific Game


    For some reason, i keep getting BSOD with the stopcode of "Reference_By_Pointer" when playing Phantasy Star Online 2
    it doesn't happen with anything else, i can play other games, watch movies, play music, browse the internet just fine, but whenever i try to play the game, few minutes later, a BSOD happens, i did most possible solutions like, making sure my windows is up to date, firewall not blocking anything regarding the game, etc.

    i contacted the game's support and at the moment they just gave me a basic troubleshooting guide same as what i did above, it's the first time that i encountered an application/game that can cause a BSOD, i just wanna know what really causes this thing to happen, i don't have a debugger, can anyone please help me narrow down the problem, Thanks!

    here's a link to my Minidump files
    https://1drv.ms/u/s!AknmstHjzmEZgYlWLshX_f7ogWuczw?e=FD1cwM

    :)
     
    -Kieffer-, Feb 25, 2021
    #1

  2. BSOD - Happens only during gaming

    I am encountering BSOD whenever i tries to play any game on my computer for >1minute.

    The error i encountered was as follow, not limited to:

    • BAD_POOL_HEADER
    • IRQL_NOT_LESS_OR_EQUAL
    • PFN_LIST_CORRUPT
    • VIDEO_MEMORY_MANAGEMENT_INTERNAL
    • REFERENCE_BY_POINTER


    My Minidump, MSinfo32 is as linked:

    https://drive.google.com/drive/folders/1OmgNyA8A2n8UbGMeXF6F_DRVw2uJNWxj?usp=sharing

    Im using Asus Z170 Pro Gaming MB, i5 6600k and 8gb kingston ddr4 ram. 2 Samsung Evo 256gb SSD and 1 WD Hard Disk.

    Please help with the error.
     
    Min Feng Chan, Feb 25, 2021
    #2
  3. BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Feb 25, 2021
    #3
  4. empathicc Win User

    Getting BSOD with a "stopcode: Reference_By_Pointer" when playing a specific Game

    BSoD REFERENCE_BY_POINTER & SYSTEM_SERVICE_EXCEPTION

    Hello,

    Recently I've been getting quite a lot of bluescreens while playing games and it has become quite a problem for me. Since I'm not really experienced with software issues, I'd like to ask for help with this one.

    Basically while playing a game it will freeze from time to time and stutter until a certain point where i reach a bluescreen. I've used BlueScreenView to see what's causing the issue and I've gathered information about these 4 BSoD's:

    1st - REFERENCE_BY_POINTER caused by driver: ntoskrnl.exe (bug check code 0x00000018)

    2nd - SYSTEM_SERVICE_EXCEPTION caused by driver: ntoskrnl.exe
    and dxgkrnl.sys (0x0000003b)

    3rd - SYSTEM_SERVICE_EXCEPTION caused by driver: ntoskrnl.exe
    and win32kfull.sys (0x0000003b)

    4th - REFERENCE_BY_POINTER caused by driver: ntoskrnl.exe (0x00000018)

    If there is a need of sending the dumps, please tell me and i will try my best to deliver them.

    My question is, is there any solution to the following bluescreens?

    Thank you in advance.
     
    empathicc, Feb 25, 2021
    #4
Thema:

Getting BSOD with a "stopcode: Reference_By_Pointer" when playing a specific Game

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