Windows 10: Getting HEVC onto a work computer

My work computer, on which I do all my video editing, uses a Microsoft 365 account, with the login email being *** Email address is removed for privacy ***. When I try to use this email address to login to a Microsoft account in the Microsoft Store, it tells me there is no account with that username. But this is the account I use to login to my computer and to use all the functionality of Microsoft 365. How can they say there is no account under that username?


I need to login to the Store to purchase and download the HEVC codec for my editing work.


Thanks for your help.


Stuart Showalter

:)

 

Computer HEVC Compatibility

Hi, I am considering buying a Go Pro Hero 6 and I noticed that for some video shooting modes it uses HEVC. I am not sure if my computer is compatible with HEVC, and I would like to know. Here are my computer's specifications,

• Windows 10
• Intel I7 core processor
• Graphics card: Nvidia Ge-Force 940m
• It is an HP Envy 1 Terabyte Bang& Olufsen Laptop

If any more specifications need to be listed to determine if my computer in HEVC compatible I will be happy to list them. Thank you!

 

Directories with HEVC/x265 or Hi10p/10bit video sluggish

This was working for me in the Anniversary Update and Creators Update, but has been slowly going downhill after the Fall Creators Update (build 1709). After updating to the Fall Creators Update, I could sometimes get thumbnails to show up in Explorer, sometimes
not. I could sometimes get HEVC video to play in Movies & TV and Movie Moments, sometimes not. Now File Explorer won't create any HEVC thumbnails and HEVC video won't play in any of the Microsoft desktop or metro apps.

Here's what I've been able to piece together from a couple of different sources:

• Microsoft removed native HEVC support from the Windows 10 Fall Creators Update.
• If you applied a feature update from a previous version (Creators, etc.), you were supposed to retain HEVC support. Wasn't quite true for me, which is how I found this thread. The work-around I mentioned in a previous reply has now stopped working.
• Update KB4041994 enables SOME systems to ADD HEVC support back. There's a hidden app in the Microsoft Store called "HEVC Video Extension". Windows may add it manually. The app only enables HARDWARE HEVC decoding.
  You need a video card or processor released within the last ~year to get it though (Kaby Lake, Kaby Lake Refresh and Coffee Lake, and GPUs like AMD's RX 400, RX 500 and RX Vega 56/64, and Nividia's GeForce GTX 1000 and GTX 950 and 960 series.)
• One of the sources suggests software HEVC decoding might become available as a paid app in the Windows Store in the future. No further info available.

I did a clean install of the Fall Creators Update in Virtualbox. Applied all the updates and installed the "HEVC Video Extension" from the store. MP4 opens in Movies & TV metro app; HEVC video is blank, but HE-AAC audio plays. The slow folder refresh issue
with HEVC files exists.

I have a mid-range desktop processor and video card from early 2013. VLC plays 1080p HEVC using just a couple of percent CPU. I can encode 480p 30FPS in real time using the x.265 Medium preset. My system doesn't need hardware-accelerated encoding / decoding.

As for the original issue. I took someone's suggestion and installed Icaros. Explorer refresh is speedy and I get thumbnails not only for HEVC MP4/MKV, but also FLV (like Icaros claims - anything FFMPEG can decode).

Additional info:

• Microsoft removes HEVC codec in Windows 10 Fall Creators Update, adds it to Store - gHacks Tech News
• HEVC and the Windows 10 Fall Creators Update

 

Computer HEVC Compatibility

Thank you for the response, Where do I access the HEVC extension on my computer?