Windows 10: Getting relevant Microsoft support - re. a non-MS Skype account.

Discus and support Getting relevant Microsoft support - re. a non-MS Skype account. in Windows 10 Support to solve the problem; I'm in a situation where Microsoft support has me in a loop! I have a longstanding Skype account on my VOIP phone, which has no password, and... Discussion in 'Windows 10 Support' started by Fafhrd, May 5, 2017.

  1. Fafhrd Win User

    Getting relevant Microsoft support - re. a non-MS Skype account.


    I'm in a situation where Microsoft support has me in a loop!

    I have a longstanding Skype account on my VOIP phone, which has no password, and nothing on the phone to tell me anything other than the Skype username. Many overseas friends use this connection. The phone links with our house BT line.

    As far as I know, there is nowhere to even enter a password on the phone.

    It is impossible to get help on this from the *Skype help from Microsoft without involving my Microsoft account, and the only "help" offered is to send me a code to change my Microsoft account password, which I don't want to do and it will not help with the Skype problem, which has nothing to do with my Microsoft account.

    If I go to Microsoft generally to tell them that I have a problem with Skype, they want to send me to the Skype help page at * above.

    Any comments, feedback and requests I send on the help pages seem to get lost in space (yet it states not to include any personal information on the form including email and skype username), so how can I be contacted with specific help?

    If I did manage to link the Skype phone username to a Microsoft Account, I'd also want it to be shared with my Wife, since both of us use the same Skype username on the phone.

    :)
     
    Fafhrd, May 5, 2017
    #1
  2. Palcouk Win User

    Windows 10 Sync for sharepoint

    So re-post to the relevant MS site for support
     
    Palcouk, May 5, 2017
    #2
  3. JoelWhy Win User
    Remove 2-step verification on Skype

    I have 2-step verification ON for non-trusted devices. However, on my work computer (which I have designated as a trusted device), whenever I log into Skype using my Microsoft account. And, every single time, it asks for 2-step verification. I looked on
    Skype on how to turn it off, but since it's verification of my MS account, it refers me to MS. Any idea how to fix this?

    If it helps, I'm using the desktop version of Skype, running on Windows 10.
     
    JoelWhy, May 5, 2017
    #3
  4. Kari Win User

    Getting relevant Microsoft support - re. a non-MS Skype account.

    I'm not sure I understand what the issue is? Can't you sign in to Skype?

    Even before Microsoft acquired Skype and Skype started to use Microsoft accounts for users to sign in, it was impossible to have a Skype account without a password. You must have a password for your account, it's just that simple. It is irrelevant if you do not remember what it is or even if you can't remember ever setting one; there is no such thing than a Skype account without password.

    You can try to recover the password by signing in with either your Skype name or phone number at Sign into your Skype account and following instructions:


    Getting relevant Microsoft support - re. a non-MS Skype account. [​IMG]


    Notice: before doing this, sign out from any possible Microsoft account in browser you are using; if you leave yourself signed in to a Microsoft account, that account will be automatically used because nowadays every Microsoft account is also a Skype account.

    When signed in you will be asked to which existing or new Microsoft account you want to assign this old Skype name (obligatory, all old Skype names must be connected to a Microsoft account).

    If recovery fails, if you simply can't do it, your only option is to start using a new new Microsoft account as your Skype account and inform all your friends and family about it. If as you say you share Skype account with your wife I recommend setting up a new Microsoft account exclusively for this purpose.
     
    Kari, May 6, 2017
    #4
  5. Fafhrd Win User
    I can't call out or receive calls via computer on the Skype username that the VOIP phone uses.

    As far as I can tell, the phone account username and password is identical, and has nothing to do with a MS account.
     
    Fafhrd, Apr 4, 2018
    #5
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Getting relevant Microsoft support - re. a non-MS Skype account.

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