Windows 10: getting this error when trying to access my external hard drive (description in the comments)

Discus and support getting this error when trying to access my external hard drive (description in the comments) in Windows 10 Ask Insider to solve the problem; [ATTACH] submitted by /u/jeedsdouble [link] [comments]... Discussion in 'Windows 10 Ask Insider' started by /u/jeedsdouble, Sep 13, 2020.

  1. getting this error when trying to access my external hard drive (description in the comments)

    /u/jeedsdouble, Sep 13, 2020
    #1
  2. twynog Win User

    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Sep 13, 2020
    #2
  3. Zaki_j Win User
    Toshiba external hard drive not recognized

    Hi Philip,

    Thank you for writing to Microsoft Community Forums.

    I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
    It would be great if you can answer these questions to assist you in a better way.

    • Did you try connecting the Hardrive to different USB Port?
    • Does the Hardrive get detected if you try connecting it to a different PC?
    • Are you aware of any changes made to the computer recently?

    I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
    “USB Device not recognized” when you try to access a USB external hard drive


    Note: Ignore method 2 & 5 from the above article.

    Let us know how it goes.

    Regards,

    Zaki
     
    Zaki_j, Sep 13, 2020
    #3
  4. Eric Ber Win User

    getting this error when trying to access my external hard drive (description in the comments)

    External Drive "not accessible"

    Hi,

    Corrupted USB controller is one of the possible reasons why you are unable to access your external hard drive. We suggest that you follow the troubleshooting steps provided in this

    link
    to resolve the issue.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Sep 13, 2020
    #4
Thema:

getting this error when trying to access my external hard drive (description in the comments)

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