Windows 10: Give game purchased to my son

Discus and support Give game purchased to my son in Windows 10 Gaming to solve the problem; Hello, I purchased Minecraft Dungeon Hero Edition for my son's birthday using my Microsoft Account. I can see the purchase in my Microsoft Account... Discussion in 'Windows 10 Gaming' started by lsCW, May 28, 2020.

  1. lsCW Win User

    Give game purchased to my son


    Hello,


    I purchased Minecraft Dungeon Hero Edition for my son's birthday using my Microsoft Account. I can see the purchase in my Microsoft Account order history. However, I cannot install the software. I am logged into the Microsoft Store but do not see the game listed in my library. When I return to the Minecraft Dungeon page in the Microsoft Store, the only option is to purchase it again. When I look at the order, there is no link to install from or a registration code.


    How do I install this game that I purchased?


    Thank you.

    :)
     

  2. In Game Purchases on another account

    Hi Susan,

    We acknowledge that you're having issues with your in-app purchases for a game. We would suggest double checking the account signed in to the game to see if it's your son's account. That would be the reason why the purchases were being placed in your son's
    account instead of yours but the payment method saved was yours.

    In case that you would like the option to refund these purchases, we advise in contacting our Answer Desk. You can easily reach them by clicking on this

    link
    .

    Regards.
     
    Jomel_Santos, May 28, 2020
    #2
  3. RRotter Win User
    Store game not showing as purchased ... and not playable

    My son purchased the Store game PuppetShow: Porcelain Smile. His account wallet showed that there was a deduction for the proper amount. His list of purchases does NOT show the purchase.

    When attempting to load the game,he gets a dialog box stating "You'll need to ask an adult in your family if you can use:" <the game name>. This appears to be a common problem based on searches. This then becomes an unresolvable loop failure.

    We need to have the purchased game show up and become playable.
     
    RRotter, May 28, 2020
    #3
  4. Give game purchased to my son

    games (in game purchases)

    Hi James,

    Sorry for the inconvenience caused to you.

    I suggest you to follow the below steps and check if it helps.

    • Open Internet Explorer and click on Tools.
    • Select Internet Options and go to Advanced
      tab
    • Uncheck Do not save encrypted pages to disk and click
      OK.
    • Now check if you are able to make the purchase.

    Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

    Thank you.
     
    Azaruddin Syed, May 28, 2020
    #4
Thema:

Give game purchased to my son

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