Windows 10: Going To Have MS Tech Support Reinstall Win 10, What Do I need To Know?

A local tech shop installed win 10 32 bit on my 64 bit system. I need to upgrade to the 64 bit. I made a backup of all my files and have a media creation tool, both on separate HDDs. What else do I need to do?


I wrote down all the programs I want to get back. What else should I do?

How far can the tech get before my system is wiped and what will I need to do myself after that?

:)

 

. pAID ms TECH SERVICE FOR WIN 10

Is it just my failure to communicate properly or do many users find that the paid MS tech service often get hung up on misinformation or the wrong thing.?

I had told the initial tech that my administrator command prompt scan showed a problem in the win 10 system files that it could not fix.

Additional problems also existed with my print commands and an old program that is running without flaw on two other computers.

( I have 3 64 bit quad core computers with the exact same programs) and were all working flawlessly

As a result of MS not addressing the win 10 system problem and fixating on the problem resisding in a program that has always worked I spent over 8 hrs with MS tech support . Some of this time was because of being on hold, and the line hanging up,and
going dead ( dial tone) Ssome was due to my retesting the admen system scan only to find win 10 sys still had a problem and delays in calling MS back again., and again to fix the win 10 sys ADMINISTRATOR COMMAND PROMPT SCAN PRROBLEM that may or may not
have been the problem cause(s) in other intermittent problems in other areas on only the one computer .

8 hours is a very very very long time to be on the phone. with MS Is this common.

I realize the techs kept asking me to describe the other problems but they fixated on the other problems and one particular program instead of first fixing the win 10 system problems ( reloading win 10 ) that I showed them I had run and what it said . (win
10 sys problems existed that it could not fix )

Eventually, after 8 hrs plus download time of an hour or so, Wwin 10 got installed and I am still installing the up dates. ( I hope) My question is why is this extent such a common problem everytime I call in for help? It seems to always turn into
an ordeal and I have to call in multiple times to get a resolution and the process takes 6 to 8 hrs or more? is this common?

iT SEEMS THAT THERE ARE DIFFERENT LEVELS OF TECH SERVICE . some GO THROUGH A 5 TO 6 STEP PROCESS VIA THE RUN COMMANDS) AND OTHERS USE TWO STEPS VIA URL ADDRESS AND ARE MORE SAVEY AND QUICK. yET TO REACH THEM REQUIRES THE SAME PHNE NUMBER. AND LUCK. . ON
TWO DIFFERENT OCCASSIONS A TCH TOLD ME THAT TWO OF MY MODELS WERE NOT COMPATABLE WITH WIN 10 (THEY HAD BEEN OPERATING WIN 10 SINCE IT CAME OUT) a call back got me different techs with better fixes.

on the positive side I eventually get a service tech who resolves all of my problems.

 

tech support referance

Hi,

I have gotten help form MS support reps with helpful steps and screen shots, and at at the bottom their was text

that said something like " these steps are from the book ..... by ......

does anyone know the title of the book and the author? this author is a WINDOWS guru, some of the steps were at the command prompt as well.

I wouldn't mind reading this book to get more knowledge on how to fix my windows OS, when if have problems

this book should cover win XP to 10 one would think , so many things have carried over from XP to win 10.

win 10 gives you more options

thanks

sandro

 

Ms tech support is it a scam?

Ms tech support <Removed PII> is it a scam?