Windows 10: Google chrome crash

Discus and support Google chrome crash in User Accounts and Family Safety to solve the problem; Hi, I would like to ask about something. I had google chrome crashed on my old windows version, so after downloading the new windows version, if I... Discussion in 'User Accounts and Family Safety' started by AhmedNegm321, Sep 1, 2019.

  1. Google chrome crash


    Hi,


    I would like to ask about something. I had google chrome crashed on my old windows version, so after downloading the new windows version, if I transferred the old APP data files of the old google chrome to the new windows, might that cause the google chrome to crash again?


    Or since I have installed a new clean windows version, no problem to reuse the old APP data files.


    Thanks in advance


    Best Regards

    Ahmed Nagmeldeen

    :)
     
    AhmedNegm321, Sep 1, 2019
    #1

  2. Google Chrome crashes

    Hi,

    As per the description, I understand that the Chrome browser crashes. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to check whether you are able to repair Google Chrome and check if that helps.

    In Search, enter Control Panel and select Control Panel.

    • Select Programs > Programs and
      Features
      , and then select the program.
    • Select Uninstall to remove the program.
    • To fix the program, select Repair or, if that’s not available, Change.
    • Follow the directions on the screen
    If the repair option is not present, you may uninstall and reinstall the application and check if that helps.

    If the issue still persists, it would be better if you contact the Google Chrome support for further assistance.

    Hope the provided information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Sep 1, 2019
    #2
  3. Xylee Del Win User
    problem uninstalling google chrome

    Hi,

    Since you already uninstalled Google Chrome using the Programs and Features, Google notifications may still be running in the background processes. We suggest that you follow these steps on how to end the Google Chrome process:

    • On your keyboard, press Ctrl+Alt+Delete.
    • Select Task Manager.
    • Under Processes, locate Google Notifications or Google Chrome.
    • Right click on them and select End Task.
    • Double check under Programs and Features if Google Chrome is completely gone.

    Let us know if these steps worked.
     
    Xylee Del, Sep 1, 2019
    #3
  4. Roohi_Taj Win User

    Google chrome crash

    Google Chrome Crahses and suspended in task manager

    Hi GSsswuw8,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Do you have any antivirus installed on the computer?
    2. Are you aware of making any changes to the computer or browser prior to the issue?

    This issue is because of profile data corruption on google chrome or because of cookies, extensions, plugins and History. I would suggest you to follow the steps mentioned below to resolve this issue.

    Method 1: Rename Google chrome file.


    Before proceeding I would suggest you end all the task related to Google Chrome from task manager.

    Step 1: Rename Chrome User Data file.


    1. Press Windows and
      E key together on your Keyboard.
    2. Navigate to %LOCALAPPDATA%\Google\Chrome.
    3. Search for User data folder. Rename this folder to UserData.old
    4. Open the chrome now and check if it is working.

    Note:
    The new user data folder will be created automatically, but
    new profile will not have any of your previous data in it. To access the data back, try signing out and signing in back to the application. Or you have to manually copy the data from old profile.

    Step 2: Copy the previous data to New Profile.


    I would suggest you end all the task related to Google Chrome from task manager.
    Then follow the steps mentioned below:

    1. Press Windows and
      E key together on your Keyboard.
    2. Navigate to %LOCALAPPDATA%\Google\Chrome\UserData.old\Default.
    3. Open a new tab and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data\Default. (Make sure this is the new user data folder)
    4. Now copy the file one by one, once the copy is done. In-between Reopen Chrome browser and check if there is issue same issue.
    5. If the issue reoccurs, then the culprit is one of the file copied above.

    Method 2:
    Troubleshoot on google chrome.

    Note: The Uninstall and Reinstall option might reset security settings or privacy settings that you added, this will also clear the history, favorites, cookies and password. We recommend
    that you note these sites and settings before you use the Reset on chrome.

    I would suggest you to follow the steps mentioned in the article on
    Fix Chrome if it crashes or won't open.


    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Sep 1, 2019
    #4
Thema:

Google chrome crash

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