Windows 10: Google Drive Folder Disappears from Quick Access

Upon installation of Google Backup and Sync, the root Google Drive folder is automatically added to the Quick Access list. However, after a period of a few hours to a few days, the shortcut disappears from Quick Access. It can be manually re-added but always disappears shortly thereafter.


I performed a fresh install of Windows on a new machine and encounter the same thing there. I also have Google Drive File Stream installed, which is linked to a separate Google account. The Google Drive File Stream root folder is also pinned to Quick Access but does not disappear as the Google Drive folder (from Backup and Sync) does.


I am able to successfully pin folders within Google Drive to Quick Access (for example, the "Projects" folder found at Google Drive > Documents > Projects) and these folders do not disappear from Quick Access; it is only the root Google Drive folder that exhibits this problem.


I only have one user account on my machines.


How can I ensure the root Google Drive folder stays in the Quick Access list?

:)

 

Quick Access - "Location is not available"

I solved the problem without following steps 1, 2, and 3. The solution is stupidly simple and it doesn't make any difference as to whether the problem item in the Quick Access list is pinned or unpinned.

1. Create the folder in the same path where Quick Access reported it to be unlocatable. The folder will be empty.

2. Delete the folder you just created. The Quick Access item that WAS listed in Quick Access disappears!!

Note that #2 does not remove or delete the item from Quick Access. It deletes the empty folder you just created *from the machine* (i.e., it goes to the Recycle bin) and as a consequence of the deletion, it disappears from the Quick Access list.

 

Quick Access bar

Hi,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty.

Remove items from Quick access.

I would suggest you to follow the below steps.

• Right click on the file or folder.
• Select the option “unpin from the quick access”

To pin items to an item already on the quick access bar.

Follow the below steps.

I would suggest you to create folder in the desktop screen & place all the files or folder which need to pin to the quick access.

• Open the quick access.
• Select the Desktop option.
• Right click on the folder & select the option “pin to quick access”

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thank you.

 

Documents folder disappearing from quick access menu in Windows 10

Hello Rachel,



Thank you for posting on Microsoft Community.



Along with the suggestion by KeithM-60601, I suggest you to try the below steps and let us know the status of the issue.

• 
  Press Windows + E keys on the keyboard to open
  File explorer and select This PC from the left side panel of the window.
  
• 
  Open the file/folder you want to pin to Quick access.
  
• 
  Right click on Quick access located on the left side panel of the window.
  
• 
  Check if the file/folder is pinned to Quick access.
  

Your reply is most important for us to ensure we assist you accordingly.



Thank you.